November 25, 2019
The best way to keep your contacts informed, even after hours
Don’t leave your contacts waiting
When a customer submits an enquiry or feedback, their patience starts to wear thin at the 10 minute mark, and between 82% and 90% of consumers agree that getting an immediate response to their marketing, sales or customer service question is an important or very important factor of a business (Hubspot). That being said, you shouldn’t have to work late or make yourself available at all hours of the night to respond to customer feedback. You should set reasonable working hours for yourself and your team, and to ensure that your customers are aware of when they can expect to get the quickest response. Even when you’re online but can’t immediately answer an incoming query, you’ll need a way to identify and notify contacts that you’ll get back to them soon. Luckily for you, we’ve got you covered.
Let them know you’re on it
This Auto-Response After Business Hours journey will help you to acknowledge you've received a contacts’ enquiry and set realistic expectations for when they can expect a response even after hours. This journey configured to recognise when a contact reaches out with a query, and respond appropriately according to the current time. If you’re not around to answer, it will send a response that informs them you’re out of the office and that you’ll get back to them as soon as possible.