Customer Journey Map

Create personalized customer journey maps by connecting triggers, actions and conditions. Design an entire customer journey that gives you control over your customer’s decision-making process.

customer journey map

Design a remarkable customer journey map

With our blank, drag and drop canvas, create personalized customer journey maps by connecting triggers, actions and conditions. Design an entire customer journey that gives you control over your customer’s decision-making process. Mapping your customer’s experience will help you optimize communication and marketing tactics, building brand loyalty and customer satisfaction.

Map your Customer Journeys with Autopilot

A customer journey map is a powerful way of visualizing the customer experience. It tells a story of how your customers move through the marketing and sales funnel, giving you the ability to enhance their user experience at every touchpoint. Customer journey mapping helps address customer pain points and identify new marketing opportunities.
The marketing automation software trusted & loved by thousands of companies around the world

1

Design your own canvas

Creatively solve problems with simple drag and drop interface

2

Choose a pre-designed template

Get started quickly by selecting a pre-designed customer journey map template and take inspiration from our guidebook of industry-best practices

3

Personalize every journey

The outcome wheel allows you to change the path of the journey based on how users respond

4

Automate customer interactions

Stay connected throughout the entire customer journey with timely emails, SMS, in-app messages, Facebook ads and postcards in the mail

5

Automate marketing operations

Create journeys to automatically complete operational tasks like data maintenance, lead routing, calculating lead scores, or updating fields after specific actions

6

Actions do things

Represented by squares, Actions do things like send an email, add to a custom Facebook Audience, A/B split test, or update a field

7

Conditions check criteria

Represented by octagons, Conditions check whether contacts meet specific criteria. Conditions help you tailor your journey by allowing you to check contact and activity data

The visual drag-n-drop layout makes it easy to deploy new ideas and still maintain an overview of what is actually active and working.

Mickie Poulsen, Creative Director at Scötchbehr