Delighted + Base CRM + Intercom integration

Use Autopilot to create journeys that use the Delighted, Base CRM and Intercom integrations.

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Marketing Automation ideas to integrate Delighted, Base CRM and Intercom.

New Intercom User to Send Delighted NPS Survey to Assign Base Contact Owner

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Base Contact Field Change to Send Delighted NPS Survey to Update Base Contact Field

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Base Deal Stage Change to Send Delighted NPS Survey to Assign Base Contact Owner

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Base Contact Field Change to Assign Base Contact Owner to Send Delighted NPS Survey

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Base Deal Stage Change to Check Delighted NPS Response to Update Base Contact Field

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Add a Base Deal to Check Base Contact Field to Send Delighted NPS Survey

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Add Intercom Tag to Send Delighted NPS Survey to Assign Base Contact Owner

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Intercom Tag to Check Base Deal Stage to Send Delighted NPS Survey

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Intercom Tag to Check Delighted NPS Response to Assign Base Contact Owner

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New Intercom User to Update Base Contact Field to Send Delighted NPS Survey

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Base Contact Field Change to Check Delighted NPS Response to Assign Base Contact Owner

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New Intercom User to Send Delighted NPS Survey to Update Base Contact Field

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New Intercom User to Check Base Contact Field to Send Delighted NPS Survey

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Base Contact Field Change to Check Base Contact Field to Send Delighted NPS Survey

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Add Intercom Tag to Check Delighted NPS Response to Assign Base Contact Owner

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Base Deal Stage Change to Update Base Contact Field to Send Delighted NPS Survey

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Assign Base Task to Check Delighted NPS Response to Assign Base Contact Owner

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New Intercom Lead to Check Base Contact Field to Send Delighted NPS Survey

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Assign Base Task to Update Base Contact Field to Send Delighted NPS Survey

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New Intercom Lead to Send Delighted NPS Survey to Update Base Contact Field

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Showing 20 journey ideas for Delighted, Base CRM and Intercom

About the Delighted integration

With Delighted send NPS surveys and automate follow up to promoters and detractors. Delighted is the easiest and most beautiful way to measure customer happiness. Are your customers delighted? The fastest and easiest way to gather actionable feedback from your customers. Delighted uses the Net Promoter System® to gather real feedback from your customers – in minutes not weeks. No technical knowledge required.

About the Base CRM integration

Base built the first scientific sales platform that empowers businesses to grow revenue in a way that’s measurable, repeatable and scalable. Unlike legacy cloud CRM and sales force automation systems, Base offers an all-in-one solution that increases rep adoption rates and data capture across devices. With the ability to analyze big data trends in real-time, Base’s Apollo provides sales leaders with the actionable, quantifiable insights they need to accelerate performance.

About the Intercom integration

Combine the power of Intercom and Autopilot and create a seamless experience for your leads and users. You can add new Intercom leads and users to Autopilot automatically, trigger Autopilot journeys when someone is tagged in Intercom, add Autopilot contacts to Intercom, and tag leads or users in Intercom based on what occurs in an Autopilot journey, so you can take a follow-up action in Intercom.

Create your own marketing automation journey

Using Triggers, Actions and Conditions included in the Delighted integration, Base CRM integration and the Intercom integration.

Journey Triggers

Delighted NPS Response
Trigger a journey based on an NPS Response grouped by Promoter, Passive or Detractor.
Add a Base Deal
Add a new deal against the contact in the journey.
Base Deal Stage Change
Add a contact to a journey when the deal stage changes in Base CRM.
Base Contact Field Change
Add a contact to a journey based on a certain value on a contact changing to a specific value.
Assign Base Task
Assigns a task for a lead or contact.
Add Intercom Tag
Tag an Intercom lead or user.
New Intercom User
Add any new Intercom user to a journey.
New Intercom Lead
Add any new Intercom lead to a journey.
Intercom Tag
Add an Intercom lead or user to a journey when they are tagged in Intercom.

Conditions

Check Delighted NPS Response
Check the previous NPS response of the contact in the journey.
Check Base Deal Stage
Check the deal stage with a true or false outcome.
Check Base Contact Field
Check for a specific value in a contact field.

Journey Actions

Send Delighted NPS Survey
Send an NPS survey via Delighted to the contact in the journey.
Assign Base Contact Owner
Assigns an owner or round robins ownership to a contact.
Update Base Contact Field
Updates a field with a certain value associated against a contact in Base CRM.

What is Autopilot?

Simple and visual customer journey marketing software you’ll love.

Automate your marketing & grow your business. With Autopilot follow up new leads, nurture existing leads, send messages on every channel and automate your marketing with simple and visual customer journey marketing software. It’s as easy as dragging and dropping Triggers, Actions and Conditions to automate your marketing. Best of all Autopilot integrates and automates the applications you’re already using like Delighted, Base CRM and Intercom.