Delighted + Big Commerce + Salesforce integration

Use Autopilot to create journeys that use the Delighted, Big Commerce and Salesforce integrations.

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Marketing Automation ideas to integrate Delighted, Big Commerce and Salesforce.

Abandoned BigCommerce Cart to Check Delighted NPS Response to Create Salesforce Opportunity

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New Big Commerce Order to Send Delighted NPS Survey to Create Salesforce Opportunity

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Abandoned BigCommerce Cart to Update Salesforce Field to Send Delighted NPS Survey

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Abandoned BigCommerce Cart to Check Delighted NPS Response to Add Salesforce Task

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Abandoned BigCommerce Cart to Add Salesforce Task to Send Delighted NPS Survey

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Abandoned BigCommerce Cart to Send Delighted NPS Survey to Assign Salesforce Lead

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New Big Commerce Order to Assign Salesforce Lead to Group to Send Delighted NPS Survey

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New Big Commerce Order to Send Delighted NPS Survey to Assign Salesforce Lead to Group

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Abandoned BigCommerce Cart to Check Salesforce Field to Send Delighted NPS Survey

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New BigCommerce Customer to Send Delighted NPS Survey to Add Salesforce Task

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Abandoned BigCommerce Cart to Check Delighted NPS Response to Update Salesforce Field

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New Big Commerce Order to Send Delighted NPS Survey to Update Salesforce Field

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New BigCommerce Customer to Check Delighted NPS Response to Update Salesforce Field

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Abandoned BigCommerce Cart to Send Delighted NPS Survey to Assign Salesforce Lead to Group

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New BigCommerce Customer to Send Delighted NPS Survey to Create Salesforce Opportunity

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New BigCommerce Customer to Check Delighted NPS Response to Set Salesforce Campaign Member Status

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New Big Commerce Order to Create Salesforce Opportunity to Send Delighted NPS Survey

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New BigCommerce Customer to Send Delighted NPS Survey to Assign Salesforce Lead

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New BigCommerce Customer to Check Delighted NPS Response to Create Salesforce Opportunity

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New BigCommerce Customer to Send Delighted NPS Survey to Assign Salesforce Lead to Group

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Showing 20 journey ideas for Delighted, Big Commerce and Salesforce

About the Delighted integration

With Delighted send NPS surveys and automate follow up to promoters and detractors. Delighted is the easiest and most beautiful way to measure customer happiness. Are your customers delighted? The fastest and easiest way to gather actionable feedback from your customers. Delighted uses the Net Promoter System® to gather real feedback from your customers – in minutes not weeks. No technical knowledge required.

About the Big Commerce integration

BigCommerce enables merchants to sell more and scale faster than any other solution. We empower some of Australia's most successful brands to grow sales while streamlining operations.

About the Salesforce integration

Align sales and marketing with Autopilot's best-in-class Salesforce integration. Sync data bi-directionally, map custom fields, assign leads and trigger journeys based on lead status, campaign status and more.

Create your own marketing automation journey

Using Triggers, Actions and Conditions included in the Delighted integration, Big Commerce integration and the Salesforce integration.

Journey Triggers

Delighted NPS Response
Trigger a journey based on an NPS Response grouped by Promoter, Passive or Detractor.
New Big Commerce Order
Triggers when a contact places a new order in Big Commerce.
New BigCommerce Customer
Triggers a contact into a journey when a new customer is added to Big Commerce.
Abandoned BigCommerce Cart
Add a new contact to a journey when they abandon a Big Commerce cart.
Salesforce Campaign Trigger
Add members of a Salesforce campaign to a journey.
Salesforce Field Changed
Add a contact to a journey when a particular Salesforce field meets your criteria (e.g. contains a particular word).

Conditions

Check Delighted NPS Response
Check the previous NPS response of the contact in the journey.
Check Salesforce Field
Check if a Salesforce field is a specific value, or meets some other criteria (e.g. contains a particular word).
Check Salesforce Campaign Member Status
Check if a lead or contact has a specific status on a campaign.

Journey Actions

Send Delighted NPS Survey
Send an NPS survey via Delighted to the contact in the journey.
Create Salesforce Opportunity
Create a contextual Salesforce opportunity.
Assign Salesforce Lead
Assign a lead in Salesforce and set their lead source and lead status.
Set Salesforce Campaign Member Status
Set a lead or contact's status on a Salesforce campaign.
Add Salesforce Task
Create a contextual Salesforce task.
Assign Salesforce Lead to Group
Randomly assign a lead in Salesforce from a group that you define, and set their lead source and lead status.
Update Salesforce Field
Update a Salesforce field to a specific value.

What is Autopilot?

Simple and visual customer journey marketing software you’ll love.

Automate your marketing & grow your business. With Autopilot follow up new leads, nurture existing leads, send messages on every channel and automate your marketing with simple and visual customer journey marketing software. It’s as easy as dragging and dropping Triggers, Actions and Conditions to automate your marketing. Best of all Autopilot integrates and automates the applications you’re already using like Delighted, Big Commerce and Salesforce.