Delighted + Custom Fields + Help Scout integration

Use Autopilot to create journeys that use the Delighted, Custom Fields and Help Scout integrations.

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Marketing Automation ideas to integrate Delighted, Custom Fields and Help Scout.

Help Scout Tag to Send Delighted NPS Survey to Update Field

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Help Scout Tag to Update Field to Send Delighted NPS Survey

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Field Match to Check Delighted NPS Response to Update Field

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Delighted NPS Response to Check Field to Send Delighted NPS Survey

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Delighted NPS Response to Send Delighted NPS Survey to Update Field

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Help Scout Satisfaction Rating to Update Field to Send Delighted NPS Survey

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Field Match to Send Delighted NPS Survey to Update Field

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Delighted NPS Response to Update Field to Send Delighted NPS Survey

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Help Scout Create Conversation to Send Delighted NPS Survey to Update Field

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Help Scout Create Conversation to Check Field to Send Delighted NPS Survey

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Field Match to Update Field to Send Delighted NPS Survey

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Help Scout Satisfaction Rating to Send Delighted NPS Survey to Update Field

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Help Scout Satisfaction Rating to Check Delighted NPS Response to Update Field

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Help Scout Create Conversation to Check Delighted NPS Response to Update Field

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Help Scout Satisfaction Rating to Check Field to Send Delighted NPS Survey

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Help Scout Tag to Check Field to Send Delighted NPS Survey

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Delighted NPS Response to Check Delighted NPS Response to Update Field

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Help Scout Create Conversation to Update Field to Send Delighted NPS Survey

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Field Match to Check Field to Send Delighted NPS Survey

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Help Scout Tag to Check Delighted NPS Response to Update Field

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Showing 20 journey ideas for Delighted, Custom Fields and Help Scout

About the Delighted integration

With Delighted send NPS surveys and automate follow up to promoters and detractors. Delighted is the easiest and most beautiful way to measure customer happiness. Are your customers delighted? The fastest and easiest way to gather actionable feedback from your customers. Delighted uses the Net Promoter System® to gather real feedback from your customers – in minutes not weeks. No technical knowledge required.

About the Custom Fields integration

Capture the data about your leads and customers that’s important to you. Use it to trigger journeys and personalize messages.

About the Help Scout integration

Help Scout makes excellent customer service achievable for companies of all sizes. The Autopilot and Help Scout integration allows you to display customer information directly in Help Scout. Shapes allow you to create new tickets in journeys and trigger new journeys when conversations are tagged.

Create your own marketing automation journey

Using Triggers, Actions and Conditions included in the Delighted integration, Custom Fields integration and the Help Scout integration.

Journey Triggers

Delighted NPS Response
Trigger a journey based on an NPS Response grouped by Promoter, Passive or Detractor.
Field Match
Add a contact to a journey when a particular field's value meets your criteria (e.g. contains a particular word).
Help Scout Tag
Trigger when a new tag is added to a Help Scout conversation.
Help Scout Satisfaction Rating
Triggers when a conversation has a satisfaction rating.
Help Scout Create Conversation
Creates a new Help Scout conversation.

Conditions

Check Delighted NPS Response
Check the previous NPS response of the contact in the journey.
Check Field
Check if a field is a specific value, or meets some other criteria (e.g. contains a particular word).

Journey Actions

Send Delighted NPS Survey
Send an NPS survey via Delighted to the contact in the journey.
Update Field
Update a field to a specific value.

What is Autopilot?

Simple and visual customer journey marketing software you’ll love.

Automate your marketing & grow your business. With Autopilot follow up new leads, nurture existing leads, send messages on every channel and automate your marketing with simple and visual customer journey marketing software. It’s as easy as dragging and dropping Triggers, Actions and Conditions to automate your marketing. Best of all Autopilot integrates and automates the applications you’re already using like Delighted, Custom Fields and Help Scout.