Delighted + Forms + Freshdesk integration

Use Autopilot to create journeys that use the Delighted, Forms and Freshdesk integrations.

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Marketing Automation ideas to integrate Delighted, Forms and Freshdesk.

Create New Freshdesk Ticket to Has Submitted Form to Send Delighted NPS Survey

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Form Submitted to Check Delighted NPS Response to Freshdesk Update Ticket

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Form Submitted to Freshdesk Update Ticket to Send Delighted NPS Survey

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Form Submitted to Freshdesk Ticket Status to Send Delighted NPS Survey

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New Freshdesk Ticket to Has Submitted Form to Send Delighted NPS Survey

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Form Submitted to Has Submitted Form to Send Delighted NPS Survey

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Form Submitted to Send Delighted NPS Survey to Freshdesk Update Ticket

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Delighted NPS Response to Has Submitted Form to Freshdesk Update Ticket

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Freshdesk Contact Updated to Has Submitted Form to Send Delighted NPS Survey

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Freshdesk Ticket Updated to Has Submitted Form to Send Delighted NPS Survey

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Delighted NPS Response to Has Submitted Form to Send Delighted NPS Survey

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Freshdesk New Contact to Has Submitted Form to Send Delighted NPS Survey

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Showing 12 journey ideas for Delighted, Forms and Freshdesk

About the Delighted integration

With Delighted send NPS surveys and automate follow up to promoters and detractors. Delighted is the easiest and most beautiful way to measure customer happiness. Are your customers delighted? The fastest and easiest way to gather actionable feedback from your customers. Delighted uses the Net Promoter System® to gather real feedback from your customers – in minutes not weeks. No technical knowledge required.

About the Forms integration

Autopilot's form capture is magical. Simply drop our tracking code to capture submissions of your existing forms without lifting another finger. Then automatically add new leads and subscribers to your journeys to ensure no one is left behind.

About the Freshdesk integration

Freshdesk is cloud-based customer support software. Freshdesk and Autopilot allow you to start journeys based on tickets matching certain criteria and follow up when people have had both positive and negative experiences. You can also add tickets automatically based on actions that happen in the customer journey.

Create your own marketing automation journey

Using Triggers, Actions and Conditions included in the Delighted integration, Forms integration and the Freshdesk integration.

Journey Triggers

Delighted NPS Response
Trigger a journey based on an NPS Response grouped by Promoter, Passive or Detractor.
Form Submitted
Add a contact to a journey when they submit a form.
Freshdesk Ticket Updated
Triggers when a Freshdesk ticket is updated .
Freshdesk Contact Updated
Triggers when a Freshdesk contact is updated.
Freshdesk New Contact
When a new contact is added to Freshdesk the journey is triggered.
New Freshdesk Ticket
Triggers when a new Freshdesk ticket is submitted or created. Can be filtered to match certain criteria.
Create New Freshdesk Ticket
Creates a new Freshdesk Ticket.

Conditions

Check Delighted NPS Response
Check the previous NPS response of the contact in the journey.
Has Submitted Form
Check if a contact has previously submitted a specific form.
Freshdesk Ticket Status
Checks the most recent ticket status with multiple outcomes.

Journey Actions

Send Delighted NPS Survey
Send an NPS survey via Delighted to the contact in the journey.
Freshdesk Update Ticket
Updates the latest ticket with new information or a status.

What is Autopilot?

Simple and visual customer journey marketing software you’ll love.

Automate your marketing & grow your business. With Autopilot follow up new leads, nurture existing leads, send messages on every channel and automate your marketing with simple and visual customer journey marketing software. It’s as easy as dragging and dropping Triggers, Actions and Conditions to automate your marketing. Best of all Autopilot integrates and automates the applications you’re already using like Delighted, Forms and Freshdesk.