Delighted + Freshdesk Integration

Use Autopilot to automate and integrate Delighted and Freshdesk.

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Marketing Automation ideas to integrate Delighted and Freshdesk

Create New Freshdesk Ticket to Send Delighted NPS Survey

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Twilio SMS Received to Send Delighted NPS Survey

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Freshdesk New Contact to Send Delighted NPS Survey

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Twilio SMS Received to Send Delighted NPS Survey to Freshdesk Update Ticket

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Freshdesk New Contact to Eject from Journey to Send Delighted NPS Survey

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Freshdesk Contact Updated to Send Delighted NPS Survey

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Freshdesk Contact Updated to Send Delighted NPS Survey

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New Freshdesk Ticket to Send Delighted NPS Survey

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Freshdesk Ticket Updated to Send Delighted NPS Survey

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Freshdesk Contact Updated to Change Score to Send Delighted NPS Survey

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Field Changed to Send Delighted NPS Survey to Freshdesk Update Ticket

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Freshdesk Contact Updated to Check Delighted NPS Response to Eject from Journey

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Freshdesk Contact Updated to Check Delighted NPS Response to Update Pipedrive Deal Stage

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Freshdesk Contact Updated to Send Delighted NPS Survey

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Freshdesk Ticket Updated to Send Delighted NPS Survey

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Freshdesk Ticket Updated to Freshdesk Ticket Status to Send Delighted NPS Survey

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New Freshdesk Ticket to Freshdesk Ticket Status to Send Delighted NPS Survey

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New Freshdesk Ticket to Change Score to Send Delighted NPS Survey

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Recurly Subscription to Send Delighted NPS Survey

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Delighted NPS Response to Check Salesforce Campaign Member Status to Freshdesk Update Ticket

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Showing 20 of 560 Marketing Automation ideas using Autopilot's Delighted and Freshdesk integration.

About Delighted

With Delighted send NPS surveys and automate follow up to promoters and detractors. Delighted is the easiest and most beautiful way to measure customer happiness. Are your customers delighted? The fastest and easiest way to gather actionable feedback from your customers. Delighted uses the Net Promoter System® to gather real feedback from your customers – in minutes not weeks. No technical knowledge required.

About Freshdesk

Freshdesk is cloud-based customer support software. Freshdesk and Autopilot allow you to start journeys based on tickets matching certain criteria and follow up when people have had both positive and negative experiences. You can also add tickets automatically based on actions that happen in the customer journey.

Create your own marketing automation journey

Using Triggers, Actions and Conditions included in Delighted integration.

Triggers

Delighted NPS Response
Trigger a journey based on an NPS Response grouped by Promoter, Passive or Detractor.
Freshdesk Ticket Updated
Triggers when a Freshdesk ticket is updated .
Freshdesk Contact Updated
Triggers when a Freshdesk contact is updated.
Freshdesk New Contact
When a new contact is added to Freshdesk the journey is triggered.
New Freshdesk Ticket
Triggers when a new Freshdesk ticket is submitted or created. Can be filtered to match certain criteria.
Create New Freshdesk Ticket
Creates a new Freshdesk Ticket.

Conditions

Check Delighted NPS Response
Check the previous NPS response of the contact in the journey.
Freshdesk Ticket Status
Checks the most recent ticket status with multiple outcomes.

Actions

Send Delighted NPS Survey
Send an NPS survey via Delighted to the contact in the journey.
Freshdesk Update Ticket
Updates the latest ticket with new information or a status.

What is Autopilot?

Simple and visual customer journey marketing software you’ll love.

Automate your marketing & grow your business. With Autopilot follow up new leads, nurture existing leads, send messages on every channel and automate your marketing with simple and visual customer journey marketing software. It’s as easy as dragging and dropping Triggers, Actions and Conditions to automate your marketing. Best of all Autopilot integrates and automates the applications you’re already using like Delighted and Freshdesk.