Delighted + Freshdesk + Amplitude integration

Use Autopilot to create journeys that use the Delighted, Freshdesk and Amplitude integrations.

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Marketing Automation ideas to integrate Delighted, Freshdesk and Amplitude.

Create New Freshdesk Ticket to Freshdesk Ticket Status to Send Delighted NPS Survey

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Create New Freshdesk Ticket to Check Delighted NPS Response to Send Amplitude Event

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New Freshdesk Ticket to Check Delighted NPS Response to Freshdesk Update Ticket

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Freshdesk New Contact to Check Delighted NPS Response to Send Amplitude Event

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Delighted NPS Response to Freshdesk Ticket Status to Send Amplitude Event

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Freshdesk Contact Updated to Send Delighted NPS Survey to Freshdesk Update Ticket

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Freshdesk New Contact to Send Delighted NPS Survey to Freshdesk Update Ticket

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Freshdesk New Contact to Send Delighted NPS Survey to Send Amplitude Event

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New Freshdesk Ticket to Freshdesk Update Ticket to Send Delighted NPS Survey

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Freshdesk Contact Updated to Check Delighted NPS Response to Freshdesk Update Ticket

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Freshdesk Contact Updated to Send Amplitude Event to Send Delighted NPS Survey

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Delighted NPS Response to Check Delighted NPS Response to Freshdesk Update Ticket

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New Freshdesk Ticket to Freshdesk Ticket Status to Send Delighted NPS Survey

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Freshdesk New Contact to Freshdesk Update Ticket to Send Delighted NPS Survey

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Delighted NPS Response to Send Delighted NPS Survey to Freshdesk Update Ticket

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Amplitude Event to Send Delighted NPS Survey to Freshdesk Update Ticket

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Delighted NPS Response to Freshdesk Update Ticket to Send Amplitude Event

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Create New Freshdesk Ticket to Send Delighted NPS Survey to Freshdesk Update Ticket

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New Freshdesk Ticket to Send Amplitude Event to Send Delighted NPS Survey

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Freshdesk Ticket Updated to Freshdesk Update Ticket to Send Delighted NPS Survey

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Showing 20 journey ideas for Delighted, Freshdesk and Amplitude

About the Delighted integration

With Delighted send NPS surveys and automate follow up to promoters and detractors. Delighted is the easiest and most beautiful way to measure customer happiness. Are your customers delighted? The fastest and easiest way to gather actionable feedback from your customers. Delighted uses the Net Promoter System® to gather real feedback from your customers – in minutes not weeks. No technical knowledge required.

About the Freshdesk integration

Freshdesk is cloud-based customer support software. Freshdesk and Autopilot allow you to start journeys based on tickets matching certain criteria and follow up when people have had both positive and negative experiences. You can also add tickets automatically based on actions that happen in the customer journey.

About the Amplitude integration

Amplitude provides product analytics to help companies understand user behavior. Product, marketing, and growth teams use Amplitude to discover and share insights about user engagement, retention, and revenue.

Create your own marketing automation journey

Using Triggers, Actions and Conditions included in the Delighted integration, Freshdesk integration and the Amplitude integration.

Journey Triggers

Delighted NPS Response
Trigger a journey based on an NPS Response grouped by Promoter, Passive or Detractor.
Freshdesk Ticket Updated
Triggers when a Freshdesk ticket is updated .
Freshdesk Contact Updated
Triggers when a Freshdesk contact is updated.
Freshdesk New Contact
When a new contact is added to Freshdesk the journey is triggered.
New Freshdesk Ticket
Triggers when a new Freshdesk ticket is submitted or created. Can be filtered to match certain criteria.
Create New Freshdesk Ticket
Creates a new Freshdesk Ticket.
Amplitude Event
Starts a journey based on an Amplitude Event.

Conditions

Check Delighted NPS Response
Check the previous NPS response of the contact in the journey.
Freshdesk Ticket Status
Checks the most recent ticket status with multiple outcomes.

Journey Actions

Send Delighted NPS Survey
Send an NPS survey via Delighted to the contact in the journey.
Freshdesk Update Ticket
Updates the latest ticket with new information or a status.
Send Amplitude Event
Send an Amplitude Event based on the outcome of a journey.

What is Autopilot?

Simple and visual customer journey marketing software you’ll love.

Automate your marketing & grow your business. With Autopilot follow up new leads, nurture existing leads, send messages on every channel and automate your marketing with simple and visual customer journey marketing software. It’s as easy as dragging and dropping Triggers, Actions and Conditions to automate your marketing. Best of all Autopilot integrates and automates the applications you’re already using like Delighted, Freshdesk and Amplitude.