Delighted + Freshdesk + Help Scout integration
Use Autopilot to create journeys that use the Delighted, Freshdesk and Help Scout integrations.
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Marketing Automation ideas to integrate Delighted, Freshdesk and Help Scout.
Help Scout Create Conversation to Send Delighted NPS Survey to Freshdesk Update Ticket
New Freshdesk Ticket to Send Delighted NPS Survey to Freshdesk Update Ticket
Create New Freshdesk Ticket to Freshdesk Update Ticket to Send Delighted NPS Survey
Delighted NPS Response to Check Delighted NPS Response to Freshdesk Update Ticket
Freshdesk Contact Updated to Send Delighted NPS Survey to Freshdesk Update Ticket
Help Scout Tag to Freshdesk Ticket Status to Send Delighted NPS Survey
Create New Freshdesk Ticket to Freshdesk Ticket Status to Send Delighted NPS Survey
Create New Freshdesk Ticket to Check Delighted NPS Response to Freshdesk Update Ticket
Freshdesk Contact Updated to Freshdesk Update Ticket to Send Delighted NPS Survey
Help Scout Satisfaction Rating to Freshdesk Update Ticket to Send Delighted NPS Survey
Freshdesk New Contact to Freshdesk Ticket Status to Send Delighted NPS Survey
Help Scout Satisfaction Rating to Freshdesk Ticket Status to Send Delighted NPS Survey
Help Scout Create Conversation to Freshdesk Ticket Status to Send Delighted NPS Survey
Create New Freshdesk Ticket to Send Delighted NPS Survey to Freshdesk Update Ticket
New Freshdesk Ticket to Check Delighted NPS Response to Freshdesk Update Ticket
Freshdesk Contact Updated to Check Delighted NPS Response to Freshdesk Update Ticket
Freshdesk Ticket Updated to Freshdesk Update Ticket to Send Delighted NPS Survey
Help Scout Tag to Freshdesk Update Ticket to Send Delighted NPS Survey
Help Scout Create Conversation to Check Delighted NPS Response to Freshdesk Update Ticket
Delighted NPS Response to Send Delighted NPS Survey to Freshdesk Update Ticket
Showing 20 journey ideas for Delighted, Freshdesk and Help Scout
About the Delighted integration
With Delighted send NPS surveys and automate follow up to promoters and detractors. Delighted is the easiest and most beautiful way to measure customer happiness. Are your customers delighted? The fastest and easiest way to gather actionable feedback from your customers. Delighted uses the Net Promoter System® to gather real feedback from your customers – in minutes not weeks. No technical knowledge required.
About the Freshdesk integration
Freshdesk is cloud-based customer support software. Freshdesk and Autopilot allow you to start journeys based on tickets matching certain criteria and follow up when people have had both positive and negative experiences. You can also add tickets automatically based on actions that happen in the customer journey.
About the Help Scout integration
Help Scout makes excellent customer service achievable for companies of all sizes. The Autopilot and Help Scout integration allows you to display customer information directly in Help Scout. Shapes allow you to create new tickets in journeys and trigger new journeys when conversations are tagged.
Create your own marketing automation journey
Using Triggers, Actions and Conditions included in the Delighted integration, Freshdesk integration and the Help Scout integration.
Journey Triggers
Delighted NPS Response
Trigger a journey based on an NPS Response grouped by Promoter, Passive or Detractor.
Freshdesk Ticket Updated
Triggers when a Freshdesk ticket is updated .
Freshdesk Contact Updated
Triggers when a Freshdesk contact is updated.
Freshdesk New Contact
When a new contact is added to Freshdesk the journey is triggered.
New Freshdesk Ticket
Triggers when a new Freshdesk ticket is submitted or created. Can be filtered to match certain criteria.
Create New Freshdesk Ticket
Creates a new Freshdesk Ticket.
Help Scout Tag
Trigger when a new tag is added to a Help Scout conversation.
Help Scout Satisfaction Rating
Triggers when a conversation has a satisfaction rating.
Help Scout Create Conversation
Creates a new Help Scout conversation.
Conditions
Check Delighted NPS Response
Check the previous NPS response of the contact in the journey.
Freshdesk Ticket Status
Checks the most recent ticket status with multiple outcomes.
Journey Actions
Send Delighted NPS Survey
Send an NPS survey via Delighted to the contact in the journey.
Freshdesk Update Ticket
Updates the latest ticket with new information or a status.
What is Autopilot?
Simple and visual customer journey marketing software you’ll love.
Automate your marketing & grow your business. With Autopilot follow up new leads, nurture existing leads, send messages on every channel and automate your marketing with simple and visual customer journey marketing software. It’s as easy as dragging and dropping Triggers, Actions and Conditions to automate your marketing. Best of all Autopilot integrates and automates the applications you’re already using like Delighted, Freshdesk and Help Scout.
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