Delighted + Freshdesk + Intercom integration

Use Autopilot to create journeys that use the Delighted, Freshdesk and Intercom integrations.

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Marketing Automation ideas to integrate Delighted, Freshdesk and Intercom.

New Freshdesk Ticket to Check Delighted NPS Response to Add Intercom Tag

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New Freshdesk Ticket to Send Delighted NPS Survey to Freshdesk Update Ticket

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Create New Freshdesk Ticket to Check Delighted NPS Response to Add Intercom Tag

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Create New Freshdesk Ticket to Send Delighted NPS Survey to Freshdesk Update Ticket

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New Freshdesk Ticket to Check Delighted NPS Response to Freshdesk Update Ticket

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Delighted NPS Response to Freshdesk Update Ticket to Send Delighted NPS Survey

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Freshdesk Contact Updated to Freshdesk Update Ticket to Send Delighted NPS Survey

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Freshdesk Contact Updated to Check Delighted NPS Response to Add Intercom Tag

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Intercom Tag to Send Delighted NPS Survey to Freshdesk Update Ticket

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Create New Freshdesk Ticket to Freshdesk Update Ticket to Send Delighted NPS Survey

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New Intercom User to Send Delighted NPS Survey to Freshdesk Update Ticket

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New Intercom Lead to Freshdesk Ticket Status to Send Delighted NPS Survey

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New Intercom Lead to Send Delighted NPS Survey to Freshdesk Update Ticket

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Delighted NPS Response to Freshdesk Ticket Status to Add Intercom Tag

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New Intercom User to Freshdesk Update Ticket to Send Delighted NPS Survey

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Freshdesk New Contact to Add Intercom Tag to Send Delighted NPS Survey

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New Intercom Lead to Check Delighted NPS Response to Freshdesk Update Ticket

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Delighted NPS Response to Add Intercom Tag to Freshdesk Update Ticket

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Create New Freshdesk Ticket to Freshdesk Ticket Status to Send Delighted NPS Survey

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New Freshdesk Ticket to Send Delighted NPS Survey to Add Intercom Tag

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Showing 20 journey ideas for Delighted, Freshdesk and Intercom

About the Delighted integration

With Delighted send NPS surveys and automate follow up to promoters and detractors. Delighted is the easiest and most beautiful way to measure customer happiness. Are your customers delighted? The fastest and easiest way to gather actionable feedback from your customers. Delighted uses the Net Promoter System® to gather real feedback from your customers – in minutes not weeks. No technical knowledge required.

About the Freshdesk integration

Freshdesk is cloud-based customer support software. Freshdesk and Autopilot allow you to start journeys based on tickets matching certain criteria and follow up when people have had both positive and negative experiences. You can also add tickets automatically based on actions that happen in the customer journey.

About the Intercom integration

Combine the power of Intercom and Autopilot and create a seamless experience for your leads and users. You can add new Intercom leads and users to Autopilot automatically, trigger Autopilot journeys when someone is tagged in Intercom, add Autopilot contacts to Intercom, and tag leads or users in Intercom based on what occurs in an Autopilot journey, so you can take a follow-up action in Intercom.

Create your own marketing automation journey

Using Triggers, Actions and Conditions included in the Delighted integration, Freshdesk integration and the Intercom integration.

Journey Triggers

Delighted NPS Response
Trigger a journey based on an NPS Response grouped by Promoter, Passive or Detractor.
Freshdesk Ticket Updated
Triggers when a Freshdesk ticket is updated .
Freshdesk Contact Updated
Triggers when a Freshdesk contact is updated.
Freshdesk New Contact
When a new contact is added to Freshdesk the journey is triggered.
New Freshdesk Ticket
Triggers when a new Freshdesk ticket is submitted or created. Can be filtered to match certain criteria.
Create New Freshdesk Ticket
Creates a new Freshdesk Ticket.
New Intercom User
Adds new Intercom users to a journey.
New Intercom Lead
Adds new Intercom leads to a journey.
Intercom Tag
Adds an Intercom lead or user to a journey when they are tagged in Intercom.

Conditions

Check Delighted NPS Response
Check the previous NPS response of the contact in the journey.
Freshdesk Ticket Status
Checks the most recent ticket status with multiple outcomes.

Journey Actions

Send Delighted NPS Survey
Send an NPS survey via Delighted to the contact in the journey.
Freshdesk Update Ticket
Updates the latest ticket with new information or a status.
Add Intercom Tag
Tags an Intercom lead or user.

What is Autopilot?

Simple and visual customer journey marketing software you’ll love.

Automate your marketing & grow your business. With Autopilot follow up new leads, nurture existing leads, send messages on every channel and automate your marketing with simple and visual customer journey marketing software. It’s as easy as dragging and dropping Triggers, Actions and Conditions to automate your marketing. Best of all Autopilot integrates and automates the applications you’re already using like Delighted, Freshdesk and Intercom.