Delighted + Freshdesk + Pipedrive integration

Use Autopilot to create journeys that use the Delighted, Freshdesk and Pipedrive integrations.

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Marketing Automation ideas to integrate Delighted, Freshdesk and Pipedrive.

Create New Freshdesk Ticket to Send Delighted NPS Survey to Add Pipedrive Deal

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Freshdesk Contact Updated to Send Delighted NPS Survey to Schedule Pipedrive Activity

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Delighted NPS Response to Freshdesk Ticket Status to Send Delighted NPS Survey

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Create New Freshdesk Ticket to Check Pipedrive Deal Field to Send Delighted NPS Survey

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Create New Freshdesk Ticket to Schedule Pipedrive Activity to Send Delighted NPS Survey

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Freshdesk New Contact to Add Pipedrive Deal to Send Delighted NPS Survey

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Freshdesk Ticket Updated to Update Pipedrive Deal Field to Send Delighted NPS Survey

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Freshdesk New Contact to Update Pipedrive Deal to Send Delighted NPS Survey

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Delighted NPS Response to Freshdesk Ticket Status to Update Pipedrive Person Field

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Freshdesk Contact Updated to Send Delighted NPS Survey to Update Pipedrive Deal

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Create New Freshdesk Ticket to Check Delighted NPS Response to Add Pipedrive Note

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Delighted NPS Response to Freshdesk Update Ticket to Update Pipedrive Deal Field

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Freshdesk Contact Updated to Schedule Pipedrive Activity to Send Delighted NPS Survey

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Freshdesk Contact Updated to Check Pipedrive Person Field to Send Delighted NPS Survey

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New Freshdesk Ticket to Check Delighted NPS Response to Assign Pipedrive Person Owner

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Freshdesk Contact Updated to Add Pipedrive Deal to Send Delighted NPS Survey

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Freshdesk Contact Updated to Update Pipedrive Deal to Send Delighted NPS Survey

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Freshdesk Contact Updated to Check Delighted NPS Response to Schedule Pipedrive Activity

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Freshdesk New Contact to Assign Pipedrive Person Owner to Send Delighted NPS Survey

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Freshdesk New Contact to Check Delighted NPS Response to Schedule Pipedrive Activity

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Showing 20 journey ideas for Delighted, Freshdesk and Pipedrive

About the Delighted integration

With Delighted send NPS surveys and automate follow up to promoters and detractors. Delighted is the easiest and most beautiful way to measure customer happiness. Are your customers delighted? The fastest and easiest way to gather actionable feedback from your customers. Delighted uses the Net Promoter System® to gather real feedback from your customers – in minutes not weeks. No technical knowledge required.

About the Freshdesk integration

Freshdesk is cloud-based customer support software. Freshdesk and Autopilot allow you to start journeys based on tickets matching certain criteria and follow up when people have had both positive and negative experiences. You can also add tickets automatically based on actions that happen in the customer journey.

About the Pipedrive integration

Pipedrive is a sales management tool designed to help small sales teams manage intricate or lengthy sales processes. They realized that the CRM landscape was populated by software designed to please the top brass while ignoring the needs of the people doing the actual selling. The Pipedrive integration adds email marketing, lead nurturing and marketing automation capabilities to Pipedrive. It's an email marketing integration for Pipedrive that helps you nurture leads over the course of a long sales cycle.

Create your own marketing automation journey

Using Triggers, Actions and Conditions included in the Delighted integration, Freshdesk integration and the Pipedrive integration.

Journey Triggers

Delighted NPS Response
Trigger a journey based on an NPS Response grouped by Promoter, Passive or Detractor.
Freshdesk Ticket Updated
Triggers when a Freshdesk ticket is updated .
Freshdesk Contact Updated
Triggers when a Freshdesk contact is updated.
Freshdesk New Contact
When a new contact is added to Freshdesk the journey is triggered.
New Freshdesk Ticket
Triggers when a new Freshdesk ticket is submitted or created. Can be filtered to match certain criteria.
Create New Freshdesk Ticket
Creates a new Freshdesk Ticket.
Person Field Match
Add a contact to a journey when a particular Pipedrive person field meets your criteria (e.g. contains a particular word).
Pipedrive Deal Status Match
Add a contact associated with a deal to a journey when the deal status matches your criteria.
Pipedrive Deal Stage Match
Add a contact associated with a deal to a journey when the deal stage matches your criteria.

Conditions

Check Delighted NPS Response
Check the previous NPS response of the contact in the journey.
Freshdesk Ticket Status
Checks the most recent ticket status with multiple outcomes.
Check Pipedrive Person Field
Check if a Pipedrive person field is a specific value, or meets some other criteria (e.g. contains a particular word).
Check Pipedrive Deal Stage
Check the stage of the latest deal associated with a contact.
Check Pipedrive Deal Field
Check if a Pipedrive deal field is a specific value, or meets some other criteria (e.g. contains a particular word).

Journey Actions

Send Delighted NPS Survey
Send an NPS survey via Delighted to the contact in the journey.
Freshdesk Update Ticket
Updates the latest ticket with new information or a status.
Update Pipedrive Person Field
Update a Pipedrive person field to a specific value.
Update Pipedrive Deal
Update the pipeline, stage and/or status of a deal.
Assign Pipedrive Person Owner
Assign a person in Pipedrive. Supports round robin assignment.
Schedule Pipedrive Activity
Create a contextual Pipedrive activity.
Add Pipedrive Deal
Create a contextual Pipedrive deal.
Add Pipedrive Note
Create a contextual Pipedrive note.
Update Pipedrive Deal Field
Update a Pipedrive deal field to a specific value.

What is Autopilot?

Simple and visual customer journey marketing software you’ll love.

Automate your marketing & grow your business. With Autopilot follow up new leads, nurture existing leads, send messages on every channel and automate your marketing with simple and visual customer journey marketing software. It’s as easy as dragging and dropping Triggers, Actions and Conditions to automate your marketing. Best of all Autopilot integrates and automates the applications you’re already using like Delighted, Freshdesk and Pipedrive.