Delighted + Freshdesk + Sendgrid integration
Use Autopilot to create journeys that use the Delighted, Freshdesk and Sendgrid integrations.
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Marketing Automation ideas to integrate Delighted, Freshdesk and Sendgrid.
Create New Freshdesk Ticket to Freshdesk Ticket Status to Send Delighted NPS Survey
Freshdesk Ticket Updated to Freshdesk Update Ticket to Send Delighted NPS Survey
Freshdesk Ticket Updated to Check Delighted NPS Response to Freshdesk Update Ticket
Freshdesk Contact Updated to Send Sendgrid Transactional Email to Send Delighted NPS Survey
Freshdesk Ticket Updated to Send Delighted NPS Survey to Send Sendgrid Transactional Email
Create New Freshdesk Ticket to Check Delighted NPS Response to Send Sendgrid Transactional Email
New Freshdesk Ticket to Check Delighted NPS Response to Send Sendgrid Transactional Email
Delighted NPS Response to Freshdesk Update Ticket to Send Sendgrid Transactional Email
Freshdesk Contact Updated to Send Delighted NPS Survey to Freshdesk Update Ticket
New Freshdesk Ticket to Freshdesk Update Ticket to Send Delighted NPS Survey
Freshdesk New Contact to Check Delighted NPS Response to Freshdesk Update Ticket
Freshdesk New Contact to Send Delighted NPS Survey to Freshdesk Update Ticket
Freshdesk New Contact to Check Delighted NPS Response to Send Sendgrid Transactional Email
New Freshdesk Ticket to Send Sendgrid Transactional Email to Send Delighted NPS Survey
Freshdesk Contact Updated to Check Delighted NPS Response to Send Sendgrid Transactional Email
New Freshdesk Ticket to Send Delighted NPS Survey to Send Sendgrid Transactional Email
Delighted NPS Response to Freshdesk Ticket Status to Send Sendgrid Transactional Email
Create New Freshdesk Ticket to Freshdesk Update Ticket to Send Delighted NPS Survey
New Freshdesk Ticket to Send Delighted NPS Survey to Freshdesk Update Ticket
Delighted NPS Response to Send Delighted NPS Survey to Freshdesk Update Ticket
Showing 20 journey ideas for Delighted, Freshdesk and Sendgrid
About the Delighted integration
With Delighted send NPS surveys and automate follow up to promoters and detractors. Delighted is the easiest and most beautiful way to measure customer happiness. Are your customers delighted? The fastest and easiest way to gather actionable feedback from your customers. Delighted uses the Net Promoter System® to gather real feedback from your customers – in minutes not weeks. No technical knowledge required.
About the Freshdesk integration
Freshdesk is cloud-based customer support software. Freshdesk and Autopilot allow you to start journeys based on tickets matching certain criteria and follow up when people have had both positive and negative experiences. You can also add tickets automatically based on actions that happen in the customer journey.
About the Sendgrid integration
SendGrid is a proven, cloud-based customer communication platform that drives engagement and business growth. SendGrid is a leader in email deliverability and its proven, cloud-based platform successfully delivers over 30 billion emails each month for Internet and mobile-based customers like Airbnb, Pandora, HubSpot, Spotify, Uber and FourSquare as well as more traditional enterprises like Intuit and Costco.
Create your own marketing automation journey
Using Triggers, Actions and Conditions included in the Delighted integration, Freshdesk integration and the Sendgrid integration.
Journey Triggers
Delighted NPS Response
Trigger a journey based on an NPS Response grouped by Promoter, Passive or Detractor.
Freshdesk Ticket Updated
Triggers when a Freshdesk ticket is updated .
Freshdesk Contact Updated
Triggers when a Freshdesk contact is updated.
Freshdesk New Contact
When a new contact is added to Freshdesk the journey is triggered.
New Freshdesk Ticket
Triggers when a new Freshdesk ticket is submitted or created. Can be filtered to match certain criteria.
Create New Freshdesk Ticket
Creates a new Freshdesk Ticket.
Conditions
Check Delighted NPS Response
Check the previous NPS response of the contact in the journey.
Freshdesk Ticket Status
Checks the most recent ticket status with multiple outcomes.
Journey Actions
Send Delighted NPS Survey
Send an NPS survey via Delighted to the contact in the journey.
Freshdesk Update Ticket
Updates the latest ticket with new information or a status.
Send Sendgrid Transactional Email
Send a transactional email from Sendgrid.
What is Autopilot?
Simple and visual customer journey marketing software you’ll love.
Automate your marketing & grow your business. With Autopilot follow up new leads, nurture existing leads, send messages on every channel and automate your marketing with simple and visual customer journey marketing software. It’s as easy as dragging and dropping Triggers, Actions and Conditions to automate your marketing. Best of all Autopilot integrates and automates the applications you’re already using like Delighted, Freshdesk and Sendgrid.
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