Delighted + Freshdesk + Shopify integration

Use Autopilot to create journeys that use the Delighted, Freshdesk and Shopify integrations.

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Marketing Automation ideas to integrate Delighted, Freshdesk and Shopify.

Freshdesk Contact Updated to Check Delighted NPS Response to Freshdesk Update Ticket

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Has Abandoned Shopify Cart to Freshdesk Update Ticket to Send Delighted NPS Survey

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New Freshdesk Ticket to Freshdesk Ticket Status to Send Delighted NPS Survey

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New Freshdesk Ticket to Freshdesk Update Ticket to Send Delighted NPS Survey

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Create New Freshdesk Ticket to Freshdesk Update Ticket to Send Delighted NPS Survey

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Freshdesk New Contact to Freshdesk Update Ticket to Send Delighted NPS Survey

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New Shopify Customer to Check Delighted NPS Response to Freshdesk Update Ticket

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Delighted NPS Response to Freshdesk Ticket Status to Send Delighted NPS Survey

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Freshdesk Contact Updated to Freshdesk Ticket Status to Send Delighted NPS Survey

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Has Abandoned Shopify Cart to Check Delighted NPS Response to Freshdesk Update Ticket

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Freshdesk Contact Updated to Send Delighted NPS Survey to Freshdesk Update Ticket

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Freshdesk Ticket Updated to Freshdesk Ticket Status to Send Delighted NPS Survey

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Freshdesk Ticket Updated to Send Delighted NPS Survey to Freshdesk Update Ticket

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Freshdesk New Contact to Check Delighted NPS Response to Freshdesk Update Ticket

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Freshdesk New Contact to Freshdesk Ticket Status to Send Delighted NPS Survey

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Create New Freshdesk Ticket to Freshdesk Ticket Status to Send Delighted NPS Survey

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Create New Freshdesk Ticket to Check Delighted NPS Response to Freshdesk Update Ticket

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Delighted NPS Response to Freshdesk Update Ticket to Send Delighted NPS Survey

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Shopify Abandoned Cart to Send Delighted NPS Survey to Freshdesk Update Ticket

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Shopify Abandoned Cart to Freshdesk Ticket Status to Send Delighted NPS Survey

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Showing 20 journey ideas for Delighted, Freshdesk and Shopify

About the Delighted integration

With Delighted send NPS surveys and automate follow up to promoters and detractors. Delighted is the easiest and most beautiful way to measure customer happiness. Are your customers delighted? The fastest and easiest way to gather actionable feedback from your customers. Delighted uses the Net Promoter System® to gather real feedback from your customers – in minutes not weeks. No technical knowledge required.

About the Freshdesk integration

Freshdesk is cloud-based customer support software. Freshdesk and Autopilot allow you to start journeys based on tickets matching certain criteria and follow up when people have had both positive and negative experiences. You can also add tickets automatically based on actions that happen in the customer journey.

About the Shopify integration

Shopify is the leading cloud-based, multi-channel commerce platform designed for small and medium-sized businesses. Merchants can use the software to design, set up, and manage their stores across multiple sales channels, including web, mobile, social media, marketplaces, brick-and-mortar locations, and pop-up shops. The platform also provides merchants with a powerful back-office and a single view of their business. The Shopify platform was engineered for reliability and scale, making enterprise-level technology available to businesses of all sizes. Shopify currently powers over 377,500 businesses in approximately 175 countries and is trusted by brands such as Tesla, Red Bull, Nestle, GE, Kylie Cosmetics, and many more.

Create your own marketing automation journey

Using Triggers, Actions and Conditions included in the Delighted integration, Freshdesk integration and the Shopify integration.

Journey Triggers

Delighted NPS Response
Trigger a journey based on an NPS Response grouped by Promoter, Passive or Detractor.
Freshdesk Ticket Updated
Triggers when a Freshdesk ticket is updated .
Freshdesk Contact Updated
Triggers when a Freshdesk contact is updated.
Freshdesk New Contact
When a new contact is added to Freshdesk the journey is triggered.
New Freshdesk Ticket
Triggers when a new Freshdesk ticket is submitted or created. Can be filtered to match certain criteria.
Create New Freshdesk Ticket
Creates a new Freshdesk Ticket.
Has Abandoned Shopify Cart
Check if the contact has a current Shopify abandoned cart.
Shopify Abandoned Cart
Add a new contact to a journey when they abandon a Shopify cart.
New Shopify Customer
Triggers a contact into a journey when a new customer is added to Shopify.

Conditions

Check Delighted NPS Response
Check the previous NPS response of the contact in the journey.
Freshdesk Ticket Status
Checks the most recent ticket status with multiple outcomes.

Journey Actions

Send Delighted NPS Survey
Send an NPS survey via Delighted to the contact in the journey.
Freshdesk Update Ticket
Updates the latest ticket with new information or a status.

What is Autopilot?

Simple and visual customer journey marketing software you’ll love.

Automate your marketing & grow your business. With Autopilot follow up new leads, nurture existing leads, send messages on every channel and automate your marketing with simple and visual customer journey marketing software. It’s as easy as dragging and dropping Triggers, Actions and Conditions to automate your marketing. Best of all Autopilot integrates and automates the applications you’re already using like Delighted, Freshdesk and Shopify.