Delighted + Freshdesk + Timers integration

Use Autopilot to create journeys that use the Delighted, Freshdesk and Timers integrations.

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Marketing Automation ideas to integrate Delighted, Freshdesk and Timers.

Delighted NPS Response to Freshdesk Update Ticket to Send Delighted NPS Survey

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New Freshdesk Ticket to Add Delay to Send Delighted NPS Survey

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New Freshdesk Ticket to Send Delighted NPS Survey to Freshdesk Update Ticket

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Freshdesk New Contact to Add Delay to Send Delighted NPS Survey

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New Freshdesk Ticket to Freshdesk Ticket Status to Send Delighted NPS Survey

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New Freshdesk Ticket to Send Delighted NPS Survey to Add Delay

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Time Trigger to Freshdesk Update Ticket to Send Delighted NPS Survey

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Freshdesk Contact Updated to Freshdesk Update Ticket to Send Delighted NPS Survey

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Delighted NPS Response to Check Delighted NPS Response to Freshdesk Update Ticket

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Delighted NPS Response to Freshdesk Update Ticket to Add Delay

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Freshdesk Ticket Updated to Add Delay to Send Delighted NPS Survey

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Create New Freshdesk Ticket to Freshdesk Update Ticket to Send Delighted NPS Survey

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Freshdesk Contact Updated to Add Delay to Send Delighted NPS Survey

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Freshdesk New Contact to Send Delighted NPS Survey to Add Delay

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Create New Freshdesk Ticket to Send Delighted NPS Survey to Add Delay

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Freshdesk Contact Updated to Freshdesk Ticket Status to Send Delighted NPS Survey

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Freshdesk New Contact to Check Delighted NPS Response to Freshdesk Update Ticket

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Freshdesk Contact Updated to Send Delighted NPS Survey to Freshdesk Update Ticket

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Freshdesk Ticket Updated to Send Delighted NPS Survey to Freshdesk Update Ticket

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Freshdesk Contact Updated to Check Delighted NPS Response to Freshdesk Update Ticket

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Showing 20 journey ideas for Delighted, Freshdesk and Timers

About the Delighted integration

With Delighted send NPS surveys and automate follow up to promoters and detractors. Delighted is the easiest and most beautiful way to measure customer happiness. Are your customers delighted? The fastest and easiest way to gather actionable feedback from your customers. Delighted uses the Net Promoter System® to gather real feedback from your customers – in minutes not weeks. No technical knowledge required.

About the Freshdesk integration

Freshdesk is cloud-based customer support software. Freshdesk and Autopilot allow you to start journeys based on tickets matching certain criteria and follow up when people have had both positive and negative experiences. You can also add tickets automatically based on actions that happen in the customer journey.

About the Timers integration

Timers and delays make it easy to send the right message at the right time. For example, you can use delays to create a drip email sequence with each follow up email sent one day apart. Delays can also be used to wait until a particular time and day, for example you might only want to send emails on business days between 9am and 5pm.

Create your own marketing automation journey

Using Triggers, Actions and Conditions included in the Delighted integration, Freshdesk integration and the Timers integration.

Journey Triggers

Delighted NPS Response
Trigger a journey based on an NPS Response grouped by Promoter, Passive or Detractor.
Freshdesk Ticket Updated
Triggers when a Freshdesk ticket is updated .
Freshdesk Contact Updated
Triggers when a Freshdesk contact is updated.
Freshdesk New Contact
When a new contact is added to Freshdesk the journey is triggered.
New Freshdesk Ticket
Triggers when a new Freshdesk ticket is submitted or created. Can be filtered to match certain criteria.
Create New Freshdesk Ticket
Creates a new Freshdesk Ticket.
Time Trigger
Add contacts on a list to a journey at a particular date and time.

Conditions

Check Delighted NPS Response
Check the previous NPS response of the contact in the journey.
Freshdesk Ticket Status
Checks the most recent ticket status with multiple outcomes.

Journey Actions

Send Delighted NPS Survey
Send an NPS survey via Delighted to the contact in the journey.
Freshdesk Update Ticket
Updates the latest ticket with new information or a status.
Add Delay
Wait a specific number of minutes, hours, days or weeks before moving to the next shape.

What is Autopilot?

Simple and visual customer journey marketing software you’ll love.

Automate your marketing & grow your business. With Autopilot follow up new leads, nurture existing leads, send messages on every channel and automate your marketing with simple and visual customer journey marketing software. It’s as easy as dragging and dropping Triggers, Actions and Conditions to automate your marketing. Best of all Autopilot integrates and automates the applications you’re already using like Delighted, Freshdesk and Timers.