Delighted + Help Scout + Custom Fields integration

Use Autopilot to create journeys that use the Delighted, Help Scout and Custom Fields integrations.

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Marketing Automation ideas to integrate Delighted, Help Scout and Custom Fields.

Help Scout Create Conversation to Update Field to Send Delighted NPS Survey

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Help Scout Tag to Check Field to Send Delighted NPS Survey

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Help Scout Satisfaction Rating to Check Field to Send Delighted NPS Survey

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Help Scout Satisfaction Rating to Check Delighted NPS Response to Update Field

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Help Scout Satisfaction Rating to Send Delighted NPS Survey to Update Field

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Help Scout Create Conversation to Check Delighted NPS Response to Update Field

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Help Scout Satisfaction Rating to Update Field to Send Delighted NPS Survey

Try this free

Help Scout Tag to Check Delighted NPS Response to Update Field

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Help Scout Create Conversation to Check Field to Send Delighted NPS Survey

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Help Scout Tag to Send Delighted NPS Survey to Update Field

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Help Scout Create Conversation to Send Delighted NPS Survey to Update Field

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Help Scout Tag to Update Field to Send Delighted NPS Survey

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Showing 12 journey ideas for Delighted, Help Scout and Custom Fields

About the Delighted integration

With Delighted send NPS surveys and automate follow up to promoters and detractors. Delighted is the easiest and most beautiful way to measure customer happiness. Are your customers delighted? The fastest and easiest way to gather actionable feedback from your customers. Delighted uses the Net Promoter System® to gather real feedback from your customers – in minutes not weeks. No technical knowledge required.

About the Help Scout integration

Help Scout makes excellent customer service achievable for companies of all sizes. The Autopilot and Help Scout integration allows you to display customer information directly in Help Scout. Shapes allow you to create new tickets in journeys and trigger new journeys when conversations are tagged.

About the Custom Fields integration

Capture the data about your leads and customers that’s important to you. Use it to trigger journeys and personalize messages.

Create your own marketing automation journey

Using Triggers, Actions and Conditions included in the Delighted integration, Help Scout integration and the Custom Fields integration.

Journey Triggers

Delighted NPS Response
Trigger a journey based on an NPS Response grouped by Promoter, Passive or Detractor.
Help Scout Tag
Trigger when a new tag is added to a Help Scout conversation.
Help Scout Satisfaction Rating
Triggers when a conversation has a satisfaction rating.
Help Scout Create Conversation
Creates a new Help Scout conversation.
Field Match
Add a contact to a journey when a particular field's value meets your criteria (e.g. contains a particular word).

Conditions

Check Delighted NPS Response
Check the previous NPS response of the contact in the journey.
Check Field
Check if a field is a specific value, or meets some other criteria (e.g. contains a particular word).

Journey Actions

Send Delighted NPS Survey
Send an NPS survey via Delighted to the contact in the journey.
Update Field
Update a field to a specific value.

What is Autopilot?

Simple and visual customer journey marketing software you’ll love.

Automate your marketing & grow your business. With Autopilot follow up new leads, nurture existing leads, send messages on every channel and automate your marketing with simple and visual customer journey marketing software. It’s as easy as dragging and dropping Triggers, Actions and Conditions to automate your marketing. Best of all Autopilot integrates and automates the applications you’re already using like Delighted, Help Scout and Custom Fields.