Delighted + SurveyMonkey + Freshdesk integration

Use Autopilot to create journeys that use the Delighted, SurveyMonkey and Freshdesk integrations.

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Marketing Automation ideas to integrate Delighted, SurveyMonkey and Freshdesk.

SurveyMonkey Survey Response to Check Delighted NPS Response to Send SurveyMonkey Survey

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Create New Freshdesk Ticket to Send SurveyMonkey Survey to Send Delighted NPS Survey

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SurveyMonkey Survey Response to Check Delighted NPS Response to Freshdesk Update Ticket

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Delighted NPS Response to Send Delighted NPS Survey to Send SurveyMonkey Survey

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New Freshdesk Ticket to Send SurveyMonkey Survey to Send Delighted NPS Survey

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Delighted NPS Response to Check Delighted NPS Response to Send SurveyMonkey Survey

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Delighted NPS Response to Send SurveyMonkey Survey to Send Delighted NPS Survey

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Freshdesk Contact Updated to Send SurveyMonkey Survey to Send Delighted NPS Survey

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Freshdesk Ticket Updated to Send SurveyMonkey Survey to Send Delighted NPS Survey

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Delighted NPS Response to Freshdesk Ticket Status to Send SurveyMonkey Survey

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New Freshdesk Ticket to Send Delighted NPS Survey to Send SurveyMonkey Survey

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Freshdesk Contact Updated to Send Delighted NPS Survey to Send SurveyMonkey Survey

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SurveyMonkey Survey Response to Freshdesk Ticket Status to Send Delighted NPS Survey

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Freshdesk New Contact to Check Delighted NPS Response to Send SurveyMonkey Survey

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Freshdesk Ticket Updated to Send Delighted NPS Survey to Send SurveyMonkey Survey

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SurveyMonkey Survey Response to Send SurveyMonkey Survey to Send Delighted NPS Survey

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Freshdesk New Contact to Send SurveyMonkey Survey to Send Delighted NPS Survey

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SurveyMonkey Survey Response to Send Delighted NPS Survey to Freshdesk Update Ticket

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Freshdesk Ticket Updated to Check Delighted NPS Response to Send SurveyMonkey Survey

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Delighted NPS Response to Send SurveyMonkey Survey to Freshdesk Update Ticket

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Showing 20 journey ideas for Delighted, SurveyMonkey and Freshdesk

About the Delighted integration

With Delighted send NPS surveys and automate follow up to promoters and detractors. Delighted is the easiest and most beautiful way to measure customer happiness. Are your customers delighted? The fastest and easiest way to gather actionable feedback from your customers. Delighted uses the Net Promoter System® to gather real feedback from your customers – in minutes not weeks. No technical knowledge required.

About the SurveyMonkey integration

SurveyMonkey is the world's leading online survey platform, with more than 3 million survey responses every day. SurveyMonkey has revolutionized the way people give and take feedback, making it accessible, easy and affordable for everyone. The company was founded in 1999 with a focus on helping people make better decisions, and has built technology based on over 10 years of experience in survey methodology and web development. Customers include 99% of the Fortune 500, academic institutions, organizations and neighborhood soccer leagues everywhere.

About the Freshdesk integration

Freshdesk is cloud-based customer support software. Freshdesk and Autopilot allow you to start journeys based on tickets matching certain criteria and follow up when people have had both positive and negative experiences. You can also add tickets automatically based on actions that happen in the customer journey.

Create your own marketing automation journey

Using Triggers, Actions and Conditions included in the Delighted integration, SurveyMonkey integration and the Freshdesk integration.

Journey Triggers

Delighted NPS Response
Trigger a journey based on an NPS Response grouped by Promoter, Passive or Detractor.
SurveyMonkey Survey Response
Triggers a contact into a journey when they respond to a SurveyMonkey survey.
Freshdesk Ticket Updated
Triggers when a Freshdesk ticket is updated .
Freshdesk Contact Updated
Triggers when a Freshdesk contact is updated.
Freshdesk New Contact
When a new contact is added to Freshdesk the journey is triggered.
New Freshdesk Ticket
Triggers when a new Freshdesk ticket is submitted or created. Can be filtered to match certain criteria.
Create New Freshdesk Ticket
Creates a new Freshdesk Ticket.

Conditions

Check Delighted NPS Response
Check the previous NPS response of the contact in the journey.
Freshdesk Ticket Status
Checks the most recent ticket status with multiple outcomes.

Journey Actions

Send Delighted NPS Survey
Send an NPS survey via Delighted to the contact in the journey.
Send SurveyMonkey Survey
Send a SurveyMonkey survey to the contact in the journey.
Freshdesk Update Ticket
Updates the latest ticket with new information or a status.

What is Autopilot?

Simple and visual customer journey marketing software you’ll love.

Automate your marketing & grow your business. With Autopilot follow up new leads, nurture existing leads, send messages on every channel and automate your marketing with simple and visual customer journey marketing software. It’s as easy as dragging and dropping Triggers, Actions and Conditions to automate your marketing. Best of all Autopilot integrates and automates the applications you’re already using like Delighted, SurveyMonkey and Freshdesk.