Delighted + Zendesk + Drift integration

Use Autopilot to create journeys that use the Delighted, Zendesk and Drift integrations.

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Marketing Automation ideas to integrate Delighted, Zendesk and Drift.

Submits New Zendesk Ticket to Send Delighted NPS Survey to Submit New Zendesk Ticket

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Drift Goal Reached to Submit New Zendesk Ticket to Send Delighted NPS Survey

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New Drift Contact to Send Delighted NPS Survey to Submit New Zendesk Ticket

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Drift Goal Reached to Check Delighted NPS Response to Submit New Zendesk Ticket

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Delighted NPS Response to Check Delighted NPS Response to Submit New Zendesk Ticket

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Delighted NPS Response to Send Delighted NPS Survey to Submit New Zendesk Ticket

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Submits New Zendesk Ticket to Submit New Zendesk Ticket to Send Delighted NPS Survey

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Delighted NPS Response to Zendesk Ticket Status to Send Delighted NPS Survey

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Drift Goal Reached to Zendesk Ticket Status to Send Delighted NPS Survey

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New Drift Contact to Submit New Zendesk Ticket to Send Delighted NPS Survey

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Drift Goal Reached to Send Delighted NPS Survey to Submit New Zendesk Ticket

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New Drift Contact to Zendesk Ticket Status to Send Delighted NPS Survey

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Delighted NPS Response to Submit New Zendesk Ticket to Send Delighted NPS Survey

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New Drift Contact to Check Delighted NPS Response to Submit New Zendesk Ticket

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Submits New Zendesk Ticket to Check Delighted NPS Response to Submit New Zendesk Ticket

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Submits New Zendesk Ticket to Zendesk Ticket Status to Send Delighted NPS Survey

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Showing 16 journey ideas for Delighted, Zendesk and Drift

About the Delighted integration

With Delighted send NPS surveys and automate follow up to promoters and detractors. Delighted is the easiest and most beautiful way to measure customer happiness. Are your customers delighted? The fastest and easiest way to gather actionable feedback from your customers. Delighted uses the Net Promoter System® to gather real feedback from your customers – in minutes not weeks. No technical knowledge required.

About the Zendesk integration

Zendesk is a service platform that builds software to empower organization and customer relationships. Zendesk’s family of products helps organizations understand their customers, improve communication, and offer support where and when it’s needed most.

About the Drift integration

Combine the power of Drift and Autopilot to create a seamless and engaging experience for your leads and customers. Add new Drift contacts to Autopilot automatically, and trigger Autopilot journeys when someone reaches a goal in Drift. Converting Drift leads has never been this easy.

Create your own marketing automation journey

Using Triggers, Actions and Conditions included in the Delighted integration, Zendesk integration and the Drift integration.

Journey Triggers

Delighted NPS Response
Trigger a journey based on an NPS Response grouped by Promoter, Passive or Detractor.
Submits New Zendesk Ticket
When a new ticket is submitted that matches certain criteria trigger a new journey.
New Drift Contact
Add any new Drift contact to a journey.
Drift Goal Reached
Add a contact to a journey when they reach a goal in Drift.

Conditions

Check Delighted NPS Response
Check the previous NPS response of the contact in the journey.
Zendesk Ticket Status
Check the status or detail of the most recent ticket against a contact with a true or false outcome.

Journey Actions

Send Delighted NPS Survey
Send an NPS survey via Delighted to the contact in the journey.
Submit New Zendesk Ticket
Submits a new Zendesk ticket for the contact in the journey.

What is Autopilot?

Simple and visual customer journey marketing software you’ll love.

Automate your marketing & grow your business. With Autopilot follow up new leads, nurture existing leads, send messages on every channel and automate your marketing with simple and visual customer journey marketing software. It’s as easy as dragging and dropping Triggers, Actions and Conditions to automate your marketing. Best of all Autopilot integrates and automates the applications you’re already using like Delighted, Zendesk and Drift.