Delighted + Zendesk + MessageBird integration

Use Autopilot to create journeys that use the Delighted, Zendesk and MessageBird integrations.

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Marketing Automation ideas to integrate Delighted, Zendesk and MessageBird.

Submits New Zendesk Ticket to Submit New Zendesk Ticket to Send Delighted NPS Survey

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Delighted NPS Response to Submit New Zendesk Ticket to Send MessageBird SMS

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Submits New Zendesk Ticket to Check Delighted NPS Response to Send MessageBird SMS

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Submits New Zendesk Ticket to Send Delighted NPS Survey to Send MessageBird SMS

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Delighted NPS Response to Check Delighted NPS Response to Submit New Zendesk Ticket

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Submits New Zendesk Ticket to Send Delighted NPS Survey to Submit New Zendesk Ticket

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Submits New Zendesk Ticket to Zendesk Ticket Status to Send Delighted NPS Survey

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Delighted NPS Response to Submit New Zendesk Ticket to Send Delighted NPS Survey

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Submits New Zendesk Ticket to Send MessageBird SMS to Send Delighted NPS Survey

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Delighted NPS Response to Zendesk Ticket Status to Send Delighted NPS Survey

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Submits New Zendesk Ticket to Check Delighted NPS Response to Submit New Zendesk Ticket

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Delighted NPS Response to Zendesk Ticket Status to Send MessageBird SMS

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Delighted NPS Response to Send MessageBird SMS to Submit New Zendesk Ticket

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Delighted NPS Response to Send Delighted NPS Survey to Submit New Zendesk Ticket

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Showing 14 journey ideas for Delighted, Zendesk and MessageBird

About the Delighted integration

With Delighted send NPS surveys and automate follow up to promoters and detractors. Delighted is the easiest and most beautiful way to measure customer happiness. Are your customers delighted? The fastest and easiest way to gather actionable feedback from your customers. Delighted uses the Net Promoter System® to gather real feedback from your customers – in minutes not weeks. No technical knowledge required.

About the Zendesk integration

Zendesk is a service platform that builds software to empower organization and customer relationships. Zendesk’s family of products helps organizations understand their customers, improve communication, and offer support where and when it’s needed most.

About the MessageBird integration

Create a multi-channel customer journey with personalized SMS messages. MessageBird connects enterprises to their global customers with the world's fastest & most reliable SMS, Voice & Chat APIs. MessageBird is on a mission to modernize and simplify the overcomplicated space of customer communication. As the only leading cloud communications platform with its own telecommunications carrier infrastructure, MessageBird connects over 15,000 enterprises to their global customers via the fastest and most reliable SMS, Voice and Chat APIs in the world.

Create your own marketing automation journey

Using Triggers, Actions and Conditions included in the Delighted integration, Zendesk integration and the MessageBird integration.

Journey Triggers

Delighted NPS Response
Trigger a journey based on an NPS Response grouped by Promoter, Passive or Detractor.
Submits New Zendesk Ticket
When a new ticket is submitted that matches certain criteria trigger a new journey.

Conditions

Check Delighted NPS Response
Check the previous NPS response of the contact in the journey.
Zendesk Ticket Status
Check the status or detail of the most recent ticket against a contact with a true or false outcome.

Journey Actions

Send Delighted NPS Survey
Send an NPS survey via Delighted to the contact in the journey.
Submit New Zendesk Ticket
Submits a new Zendesk ticket for the contact in the journey.
Send MessageBird SMS
Send a contact a personalized SMS.

What is Autopilot?

Simple and visual customer journey marketing software you’ll love.

Automate your marketing & grow your business. With Autopilot follow up new leads, nurture existing leads, send messages on every channel and automate your marketing with simple and visual customer journey marketing software. It’s as easy as dragging and dropping Triggers, Actions and Conditions to automate your marketing. Best of all Autopilot integrates and automates the applications you’re already using like Delighted, Zendesk and MessageBird.