Facebook + Custom Fields + Freshdesk integration

Use Autopilot to create journeys that use the Facebook, Custom Fields and Freshdesk integrations.

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Marketing Automation ideas to integrate Facebook, Custom Fields and Freshdesk.

Field Match to Has Submitted Facebook Lead Ad to Freshdesk Update Ticket

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Facebook Lead Ad Submitted to Freshdesk Update Ticket to Update Field

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Facebook Lead Ad Submitted to Add to Facebook Custom Audience to Update Field

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New Freshdesk Ticket to Add to Facebook Custom Audience to Update Field

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Freshdesk New Contact to Has Submitted Facebook Lead Ad to Update Field

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Freshdesk Contact Updated to Check Field to Add to Facebook Custom Audience

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Facebook Lead Ad Submitted to Check Field to Add to Facebook Custom Audience

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Freshdesk New Contact to Check Field to Add to Facebook Custom Audience

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New Freshdesk Ticket to Check Field to Remove From Facebook Custom Audience

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New Freshdesk Ticket to Remove From Facebook Custom Audience to Update Field

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Field Match to Add to Facebook Custom Audience to Update Field

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Freshdesk Ticket Updated to Has Submitted Facebook Lead Ad to Update Field

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Freshdesk Ticket Updated to Check Field to Add to Facebook Custom Audience

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Create New Freshdesk Ticket to Remove From Facebook Custom Audience to Update Field

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Freshdesk Ticket Updated to Remove From Facebook Custom Audience to Update Field

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Freshdesk New Contact to Check Field to Remove From Facebook Custom Audience

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Freshdesk Contact Updated to Add to Facebook Custom Audience to Update Field

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Create New Freshdesk Ticket to Has Submitted Facebook Lead Ad to Update Field

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Facebook Lead Ad Submitted to Check Field to Freshdesk Update Ticket

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Create New Freshdesk Ticket to Update Field to Remove From Facebook Custom Audience

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Showing 20 journey ideas for Facebook, Custom Fields and Freshdesk

About the Facebook integration

Facebook is an online social networking service that allows its users to connect with friends and family as well as make new connections. It provides its users with the ability to create a profile, update information, add images, send friend requests, and accept requests from other users. Its features include status update, photo tagging and sharing, and more.

About the Custom Fields integration

Capture the data about your leads and customers that’s important to you. Use it to trigger journeys and personalize messages.

About the Freshdesk integration

Freshdesk is cloud-based customer support software. Freshdesk and Autopilot allow you to start journeys based on tickets matching certain criteria and follow up when people have had both positive and negative experiences. You can also add tickets automatically based on actions that happen in the customer journey.

Create your own marketing automation journey

Using Triggers, Actions and Conditions included in the Facebook integration, Custom Fields integration and the Freshdesk integration.

Journey Triggers

Facebook Lead Ad Submitted
Add a contact to a journey when they submit a Facebook Lead Ad.
Field Match
Add a contact to a journey when a particular field's value meets your criteria (e.g. contains a particular word).
Freshdesk Ticket Updated
Triggers when a Freshdesk ticket is updated .
Freshdesk Contact Updated
Triggers when a Freshdesk contact is updated.
Freshdesk New Contact
When a new contact is added to Freshdesk the journey is triggered.
New Freshdesk Ticket
Triggers when a new Freshdesk ticket is submitted or created. Can be filtered to match certain criteria.
Create New Freshdesk Ticket
Creates a new Freshdesk Ticket.

Conditions

Has Submitted Facebook Lead Ad
Check if a contact has previously submitted a specific Facebook Lead Ad.
Check Field
Check if a field is a specific value, or meets some other criteria (e.g. contains a particular word).
Freshdesk Ticket Status
Checks the most recent ticket status with multiple outcomes.

Journey Actions

Remove From Facebook Custom Audience
Remove a contact from a Facebook Custom Audience.
Add to Facebook Custom Audience
Add a contact to a Facebook Custom Audience.
Update Field
Update a field to a specific value.
Freshdesk Update Ticket
Updates the latest ticket with new information or a status.

What is Autopilot?

Simple and visual customer journey marketing software you’ll love.

Automate your marketing & grow your business. With Autopilot follow up new leads, nurture existing leads, send messages on every channel and automate your marketing with simple and visual customer journey marketing software. It’s as easy as dragging and dropping Triggers, Actions and Conditions to automate your marketing. Best of all Autopilot integrates and automates the applications you’re already using like Facebook, Custom Fields and Freshdesk.