Facebook + Email + Freshdesk integration

Use Autopilot to create journeys that use the Facebook, Email and Freshdesk integrations.

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Marketing Automation ideas to integrate Facebook, Email and Freshdesk.

Facebook Lead Ad Submitted to Has Submitted Facebook Lead Ad to Send Email

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Facebook Lead Ad Submitted to Check Email Status to Remove From Facebook Custom Audience

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Create New Freshdesk Ticket to Check Email Status to Remove From Facebook Custom Audience

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Create New Freshdesk Ticket to Has Submitted Facebook Lead Ad to Send Email

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Email Activity to Freshdesk Update Ticket to Remove From Facebook Custom Audience

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Freshdesk Contact Updated to Has Submitted Facebook Lead Ad to Send Email

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Freshdesk New Contact to Check Email Status to Remove From Facebook Custom Audience

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Freshdesk Ticket Updated to Send Email to Remove From Facebook Custom Audience

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Email Activity to Has Submitted Facebook Lead Ad to Freshdesk Update Ticket

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New Freshdesk Ticket to Send Email to Add to Facebook Custom Audience

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Freshdesk New Contact to Add to Facebook Custom Audience to Send Email

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Email Activity to Freshdesk Ticket Status to Add to Facebook Custom Audience

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Freshdesk Ticket Updated to Send Email to Add to Facebook Custom Audience

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Freshdesk Contact Updated to Send Email to Add to Facebook Custom Audience

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Email Activity to Check Email Status to Remove From Facebook Custom Audience

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Freshdesk Contact Updated to Check Email Status to Add to Facebook Custom Audience

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Facebook Lead Ad Submitted to Freshdesk Ticket Status to Send Email

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Email Activity to Freshdesk Update Ticket to Add to Facebook Custom Audience

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Facebook Lead Ad Submitted to Send Email to Add to Facebook Custom Audience

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Freshdesk Contact Updated to Add to Facebook Custom Audience to Send Email

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Showing 20 journey ideas for Facebook, Email and Freshdesk

About the Facebook integration

Facebook is an online social networking service that allows its users to connect with friends and family as well as make new connections. It provides its users with the ability to create a profile, update information, add images, send friend requests, and accept requests from other users. Its features include status update, photo tagging and sharing, and more.

About the Email integration

Send beautiful, responsive and personalized marketing emails. All with drag and drop. Send newsletters, blog posts, webinar invitations, lead nurture emails, drip email sequences and more. You can also use Autopilot for transactional email. Send timely, personalized and professional transactional emails. Send order confirmations, purchase receipts, account updates, system messages, form submission confirmations, cart abandonment emails and more. Autopilot supports the Liquid template language. This provides a powerful and flexible way to personalize your emails. Liquid allows you to include dynamic content in your emails. It also allows you to personalize your emails using dynamic logic.

About the Freshdesk integration

Freshdesk is cloud-based customer support software. Freshdesk and Autopilot allow you to start journeys based on tickets matching certain criteria and follow up when people have had both positive and negative experiences. You can also add tickets automatically based on actions that happen in the customer journey.

Create your own marketing automation journey

Using Triggers, Actions and Conditions included in the Facebook integration, Email integration and the Freshdesk integration.

Journey Triggers

Facebook Lead Ad Submitted
Add a contact to a journey when they submit a Facebook Lead Ad.
Email Activity
Add a contact to a journey when they are sent, or interact with (e.g. open or click), any email or a specific email.
Freshdesk Ticket Updated
Triggers when a Freshdesk ticket is updated .
Freshdesk Contact Updated
Triggers when a Freshdesk contact is updated.
Freshdesk New Contact
When a new contact is added to Freshdesk the journey is triggered.
New Freshdesk Ticket
Triggers when a new Freshdesk ticket is submitted or created. Can be filtered to match certain criteria.
Create New Freshdesk Ticket
Creates a new Freshdesk Ticket.

Conditions

Has Submitted Facebook Lead Ad
Check if a contact has previously submitted a specific Facebook Lead Ad.
Check Email Status
Check whether a contact has interacted with an email in a specific way (e.g. opened or clicked it).
Freshdesk Ticket Status
Checks the most recent ticket status with multiple outcomes.

Journey Actions

Remove From Facebook Custom Audience
Remove a contact from a Facebook Custom Audience.
Add to Facebook Custom Audience
Add a contact to a Facebook Custom Audience.
Send Email
Send a contact a personalized marketing or transactional email.
Freshdesk Update Ticket
Updates the latest ticket with new information or a status.

What is Autopilot?

Simple and visual customer journey marketing software you’ll love.

Automate your marketing & grow your business. With Autopilot follow up new leads, nurture existing leads, send messages on every channel and automate your marketing with simple and visual customer journey marketing software. It’s as easy as dragging and dropping Triggers, Actions and Conditions to automate your marketing. Best of all Autopilot integrates and automates the applications you’re already using like Facebook, Email and Freshdesk.