Facebook + Twilio + Freshdesk integration

Use Autopilot to create journeys that use the Facebook, Twilio and Freshdesk integrations.

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Marketing Automation ideas to integrate Facebook, Twilio and Freshdesk.

Freshdesk Ticket Updated to Remove From Facebook Custom Audience to Send Twilio SMS

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Freshdesk Ticket Updated to Add to Facebook Custom Audience to Send Twilio SMS

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Freshdesk Ticket Updated to Has Submitted Facebook Lead Ad to Send Twilio SMS

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Facebook Lead Ad Submitted to Add to Facebook Custom Audience to Send Twilio SMS

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Twilio SMS Received to Remove From Facebook Custom Audience to Freshdesk Update Ticket

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Freshdesk Contact Updated to Has Submitted Facebook Lead Ad to Send Twilio SMS

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Create New Freshdesk Ticket to Send Twilio SMS to Remove From Facebook Custom Audience

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Create New Freshdesk Ticket to Send Twilio SMS to Add to Facebook Custom Audience

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Facebook Lead Ad Submitted to Send Twilio SMS to Freshdesk Update Ticket

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New Freshdesk Ticket to Send Twilio SMS to Add to Facebook Custom Audience

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Facebook Lead Ad Submitted to Freshdesk Ticket Status to Send Twilio SMS

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Twilio SMS Received to Send Twilio SMS to Add to Facebook Custom Audience

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Twilio SMS Received to Freshdesk Update Ticket to Remove From Facebook Custom Audience

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Create New Freshdesk Ticket to Has Submitted Facebook Lead Ad to Send Twilio SMS

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New Freshdesk Ticket to Remove From Facebook Custom Audience to Send Twilio SMS

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Create New Freshdesk Ticket to Remove From Facebook Custom Audience to Send Twilio SMS

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New Freshdesk Ticket to Has Submitted Facebook Lead Ad to Send Twilio SMS

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Twilio SMS Received to Add to Facebook Custom Audience to Send Twilio SMS

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Twilio SMS Received to Has Submitted Facebook Lead Ad to Send Twilio SMS

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Freshdesk New Contact to Remove From Facebook Custom Audience to Send Twilio SMS

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Showing 20 journey ideas for Facebook, Twilio and Freshdesk

About the Facebook integration

Facebook is an online social networking service that allows its users to connect with friends and family as well as make new connections. It provides its users with the ability to create a profile, update information, add images, send friend requests, and accept requests from other users. Its features include status update, photo tagging and sharing, and more.

About the Twilio integration

Create a multi-channel customer journey with personalized SMS messages. Use Autopilot's powerful conversational SMS features to capture replies, automate responses based on those replies (e.g. "yes" or "no") and trigger journeys based on incoming SMS messages (e.g. "subscribe"). There is simply no better way to automate SMS.

About the Freshdesk integration

Freshdesk is cloud-based customer support software. Freshdesk and Autopilot allow you to start journeys based on tickets matching certain criteria and follow up when people have had both positive and negative experiences. You can also add tickets automatically based on actions that happen in the customer journey.

Create your own marketing automation journey

Using Triggers, Actions and Conditions included in the Facebook integration, Twilio integration and the Freshdesk integration.

Journey Triggers

Facebook Lead Ad Submitted
Add a contact to a journey when they submit a Facebook Lead Ad.
Twilio SMS Received
Add a contact to a journey when they SMS a keyword (e.g. "subscribe") to a number or messaging service.
Freshdesk Ticket Updated
Triggers when a Freshdesk ticket is updated .
Freshdesk Contact Updated
Triggers when a Freshdesk contact is updated.
Freshdesk New Contact
When a new contact is added to Freshdesk the journey is triggered.
New Freshdesk Ticket
Triggers when a new Freshdesk ticket is submitted or created. Can be filtered to match certain criteria.
Create New Freshdesk Ticket
Creates a new Freshdesk Ticket.

Conditions

Has Submitted Facebook Lead Ad
Check if a contact has previously submitted a specific Facebook Lead Ad.
Freshdesk Ticket Status
Checks the most recent ticket status with multiple outcomes.

Journey Actions

Remove From Facebook Custom Audience
Remove a contact from a Facebook Custom Audience.
Add to Facebook Custom Audience
Add a contact to a Facebook Custom Audience.
Send Twilio SMS
Send a contact a personalized SMS. Capture replies and send follow-up messages based on their contents.
Freshdesk Update Ticket
Updates the latest ticket with new information or a status.

What is Autopilot?

Simple and visual customer journey marketing software you’ll love.

Automate your marketing & grow your business. With Autopilot follow up new leads, nurture existing leads, send messages on every channel and automate your marketing with simple and visual customer journey marketing software. It’s as easy as dragging and dropping Triggers, Actions and Conditions to automate your marketing. Best of all Autopilot integrates and automates the applications you’re already using like Facebook, Twilio and Freshdesk.