Forms + Lists + Freshdesk integration

Use Autopilot to create journeys that use the Forms, Lists and Freshdesk integrations.

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Marketing Automation ideas to integrate Forms, Lists and Freshdesk.

Form Submitted to Freshdesk Ticket Status to Remove From List

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Form Submitted to Has Submitted Form to Add to List

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List Trigger to Has Submitted Form to Remove From List

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Create New Freshdesk Ticket to Has Submitted Form to Remove From List

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Form Submitted to Freshdesk Update Ticket to Remove From List

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Form Submitted to Remove From List to Freshdesk Update Ticket

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List Trigger to Has Submitted Form to Freshdesk Update Ticket

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Form Submitted to Check Lead Status to Freshdesk Update Ticket

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Form Submitted to Has Submitted Form to Remove From List

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Create New Freshdesk Ticket to Has Submitted Form to Add to List

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Form Submitted to Is on List or Segment to Freshdesk Update Ticket

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Removed From List to Has Submitted Form to Add to List

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Freshdesk Contact Updated to Has Submitted Form to Remove From List

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Freshdesk New Contact to Has Submitted Form to Remove From List

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Freshdesk Ticket Updated to Has Submitted Form to Add to List

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List Trigger to Has Submitted Form to Add to List

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Freshdesk New Contact to Has Submitted Form to Add to List

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Form Submitted to Freshdesk Ticket Status to Add to List

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Removed From List to Has Submitted Form to Freshdesk Update Ticket

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Removed From List to Has Submitted Form to Remove From List

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Showing 20 journey ideas for Forms, Lists and Freshdesk

About the Forms integration

Autopilot's form capture is magical. Simply drop our tracking code to capture submissions of your existing forms without lifting another finger. Then automatically add new leads and subscribers to your journeys to ensure no one is left behind.

About the Lists integration

Lists allow you to easily sort and manage your contacts. Whether it's a newsletter subscription list, a list of attendees of an event, or a list of customers, Autopilot makes it easy to create, manage and communicate with lists.

About the Freshdesk integration

Freshdesk is cloud-based customer support software. Freshdesk and Autopilot allow you to start journeys based on tickets matching certain criteria and follow up when people have had both positive and negative experiences. You can also add tickets automatically based on actions that happen in the customer journey.

Create your own marketing automation journey

Using Triggers, Actions and Conditions included in the Forms integration, Lists integration and the Freshdesk integration.

Journey Triggers

Form Submitted
Add a contact to a journey when they submit a form.
List Trigger
Add contacts on a list to a journey.
Removed From List
Add a contact to a journey when they are removed from a list.
Freshdesk Ticket Updated
Triggers when a Freshdesk ticket is updated .
Freshdesk Contact Updated
Triggers when a Freshdesk contact is updated.
Freshdesk New Contact
When a new contact is added to Freshdesk the journey is triggered.
New Freshdesk Ticket
Triggers when a new Freshdesk ticket is submitted or created. Can be filtered to match certain criteria.
Create New Freshdesk Ticket
Creates a new Freshdesk Ticket.

Conditions

Has Submitted Form
Check if a contact has previously submitted a specific form.
Is on List or Segment
Check if a contact is on a specific list or smart segment.
Check Lead Status
Check if a lead or contact has a specific status on an opportunity.
Freshdesk Ticket Status
Checks the most recent ticket status with multiple outcomes.

Journey Actions

Add to List
Add a contact to a list.
Remove From List
Remove a contact from a list.
Freshdesk Update Ticket
Updates the latest ticket with new information or a status.

What is Autopilot?

Simple and visual customer journey marketing software you’ll love.

Automate your marketing & grow your business. With Autopilot follow up new leads, nurture existing leads, send messages on every channel and automate your marketing with simple and visual customer journey marketing software. It’s as easy as dragging and dropping Triggers, Actions and Conditions to automate your marketing. Best of all Autopilot integrates and automates the applications you’re already using like Forms, Lists and Freshdesk.