LiveChat + Freshdesk Integration

Use Autopilot to automate and integrate LiveChat and Freshdesk.

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Marketing Automation ideas to integrate LiveChat and Freshdesk

LiveChat Tag to Freshdesk Update Ticket to Update Salesforce Field

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LiveChat Tag to Freshdesk Update Ticket to Send Slack Message

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LiveChat Tag to Update Salesforce Field

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LiveChat Tag to Send Slack Message to Freshdesk Update Ticket

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Form Submitted to Freshdesk Update Ticket

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LiveChat Tag to Freshdesk Ticket Status to Show Headsup Message

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LiveChat Tag to Has Submitted Form to Freshdesk Update Ticket

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LiveChat Tag to Send Slack Message

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LiveChat Tag to Has Submitted Form to Freshdesk Update Ticket

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Freshdesk Contact Updated to Update Salesforce Field

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Freshdesk Ticket Updated to Show Headsup Message

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LiveChat Tag to Freshdesk Update Ticket to Send Slack Message

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LiveChat Tag to Send Slack Message

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LiveChat Tag to Update Salesforce Field to Freshdesk Update Ticket

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LiveChat Tag to Update Salesforce Field

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LiveChat Tag to Freshdesk Update Ticket

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LiveChat Tag to Freshdesk Update Ticket

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Freshdesk Contact Updated to Send Slack Message

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LiveChat Tag to Freshdesk Update Ticket to Show Headsup Message

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Form Submitted to Freshdesk Update Ticket

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Showing 20 of 180 Marketing Automation ideas using Autopilot's LiveChat and Freshdesk integration.

About LiveChat

Automate what happens after a chat to close more leads and delight your customers. You can also segment leads and contacts based on how they are tagged in LiveChat, and capture fields in your chat surveys to Autopilot.

About Freshdesk

Freshdesk is cloud-based customer support software. Freshdesk and Autopilot allow you to start journeys based on tickets matching certain criteria and follow up when people have had both positive and negative experiences. You can also add tickets automatically based on actions that happen in the customer journey.

Create your own marketing automation journey

Using Triggers, Actions and Conditions included in LiveChat integration.

Triggers

LiveChat Tag
Add a contact to a journey when they are tagged in LiveChat.
Freshdesk Ticket Updated
Triggers when a Freshdesk ticket is updated .
Freshdesk Contact Updated
Triggers when a Freshdesk contact is updated.
Freshdesk New Contact
When a new contact is added to Freshdesk the journey is triggered.
New Freshdesk Ticket
Triggers when a new Freshdesk ticket is submitted or created. Can be filtered to match certain criteria.
Create New Freshdesk Ticket
Creates a new Freshdesk Ticket.

Conditions

Freshdesk Ticket Status
Checks the most recent ticket status with multiple outcomes.

Actions

Freshdesk Update Ticket
Updates the latest ticket with new information or a status.

What is Autopilot?

Simple and visual customer journey marketing software you’ll love.

Automate your marketing & grow your business. With Autopilot follow up new leads, nurture existing leads, send messages on every channel and automate your marketing with simple and visual customer journey marketing software. It’s as easy as dragging and dropping Triggers, Actions and Conditions to automate your marketing. Best of all Autopilot integrates and automates the applications you’re already using like LiveChat and Freshdesk.