MessageBird + Email + Freshdesk integration

Use Autopilot to create journeys that use the MessageBird, Email and Freshdesk integrations.

Upcoming
Upcoming

Marketing Automation ideas to integrate MessageBird, Email and Freshdesk.

Email Activity to Send Email to Send MessageBird SMS

Try this free

Freshdesk Ticket Updated to Send Email to Send MessageBird SMS

Try this free

Create New Freshdesk Ticket to Send MessageBird SMS to Send Email

Try this free

Email Activity to Send MessageBird SMS to Freshdesk Update Ticket

Try this free

Email Activity to Freshdesk Ticket Status to Send MessageBird SMS

Try this free

Freshdesk New Contact to Send MessageBird SMS to Send Email

Try this free

New Freshdesk Ticket to Check Email Status to Send MessageBird SMS

Try this free

Freshdesk Ticket Updated to Check Email Status to Send MessageBird SMS

Try this free

Create New Freshdesk Ticket to Send Email to Send MessageBird SMS

Try this free

Email Activity to Freshdesk Update Ticket to Send MessageBird SMS

Try this free

Freshdesk New Contact to Send Email to Send MessageBird SMS

Try this free

Email Activity to Send MessageBird SMS to Send Email

Try this free

Freshdesk Contact Updated to Send MessageBird SMS to Send Email

Try this free

Create New Freshdesk Ticket to Check Email Status to Send MessageBird SMS

Try this free

Email Activity to Check Email Status to Send MessageBird SMS

Try this free

Freshdesk Contact Updated to Check Email Status to Send MessageBird SMS

Try this free

New Freshdesk Ticket to Send Email to Send MessageBird SMS

Try this free

New Freshdesk Ticket to Send MessageBird SMS to Send Email

Try this free

Freshdesk Ticket Updated to Send MessageBird SMS to Send Email

Try this free

Freshdesk Contact Updated to Send Email to Send MessageBird SMS

Try this free

Showing 20 journey ideas for MessageBird, Email and Freshdesk

About the MessageBird integration

Create a multi-channel customer journey with personalized SMS messages. MessageBird connects enterprises to their global customers with the world's fastest & most reliable SMS, Voice & Chat APIs. MessageBird is on a mission to modernize and simplify the overcomplicated space of customer communication. As the only leading cloud communications platform with its own telecommunications carrier infrastructure, MessageBird connects over 15,000 enterprises to their global customers via the fastest and most reliable SMS, Voice and Chat APIs in the world.

About the Email integration

Send beautiful, responsive and personalized marketing emails. All with drag and drop. Send newsletters, blog posts, webinar invitations, lead nurture emails, drip email sequences and more. You can also use Autopilot for transactional email. Send timely, personalized and professional transactional emails. Send order confirmations, purchase receipts, account updates, system messages, form submission confirmations, cart abandonment emails and more. Autopilot supports the Liquid template language. This provides a powerful and flexible way to personalize your emails. Liquid allows you to include dynamic content in your emails. It also allows you to personalize your emails using dynamic logic.

About the Freshdesk integration

Freshdesk is cloud-based customer support software. Freshdesk and Autopilot allow you to start journeys based on tickets matching certain criteria and follow up when people have had both positive and negative experiences. You can also add tickets automatically based on actions that happen in the customer journey.

Create your own marketing automation journey

Using Triggers, Actions and Conditions included in the MessageBird integration, Email integration and the Freshdesk integration.

Journey Triggers

Email Activity
Add a contact to a journey when they are sent, or interact with (e.g. open or click), any email or a specific email.
Freshdesk Ticket Updated
Triggers when a Freshdesk ticket is updated .
Freshdesk Contact Updated
Triggers when a Freshdesk contact is updated.
Freshdesk New Contact
When a new contact is added to Freshdesk the journey is triggered.
New Freshdesk Ticket
Triggers when a new Freshdesk ticket is submitted or created. Can be filtered to match certain criteria.
Create New Freshdesk Ticket
Creates a new Freshdesk Ticket.

Conditions

Check Email Status
Check whether a contact has interacted with an email in a specific way (e.g. opened or clicked it).
Freshdesk Ticket Status
Checks the most recent ticket status with multiple outcomes.

Journey Actions

Send MessageBird SMS
Send a contact a personalized SMS.
Send Email
Send a contact a personalized marketing or transactional email.
Freshdesk Update Ticket
Updates the latest ticket with new information or a status.

What is Autopilot?

Simple and visual customer journey marketing software you’ll love.

Automate your marketing & grow your business. With Autopilot follow up new leads, nurture existing leads, send messages on every channel and automate your marketing with simple and visual customer journey marketing software. It’s as easy as dragging and dropping Triggers, Actions and Conditions to automate your marketing. Best of all Autopilot integrates and automates the applications you’re already using like MessageBird, Email and Freshdesk.