Pipedrive + Shopify + Freshdesk integration

Use Autopilot to create journeys that use the Pipedrive, Shopify and Freshdesk integrations.

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Marketing Automation ideas to integrate Pipedrive, Shopify and Freshdesk.

Has Abandoned Shopify Cart to Freshdesk Ticket Status to Update Pipedrive Person Field

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New Shopify Customer to Update Pipedrive Deal to Freshdesk Update Ticket

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Has Abandoned Shopify Cart to Freshdesk Update Ticket to Schedule Pipedrive Activity

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New Shopify Customer to Check Pipedrive Deal Field to Freshdesk Update Ticket

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New Shopify Customer to Freshdesk Ticket Status to Add Pipedrive Deal

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New Shopify Customer to Assign Pipedrive Person Owner to Freshdesk Update Ticket

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Shopify Abandoned Cart to Freshdesk Ticket Status to Update Pipedrive Person Field

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Shopify Abandoned Cart to Freshdesk Update Ticket to Assign Pipedrive Person Owner

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Has Abandoned Shopify Cart to Freshdesk Update Ticket to Update Pipedrive Deal

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Shopify Abandoned Cart to Freshdesk Update Ticket to Add Pipedrive Deal

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Has Abandoned Shopify Cart to Check Pipedrive Deal Stage to Freshdesk Update Ticket

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Shopify Abandoned Cart to Freshdesk Update Ticket to Update Pipedrive Deal

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New Shopify Customer to Freshdesk Update Ticket to Add Pipedrive Note

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Shopify Abandoned Cart to Check Pipedrive Deal Stage to Freshdesk Update Ticket

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New Shopify Customer to Freshdesk Ticket Status to Update Pipedrive Person Field

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Has Abandoned Shopify Cart to Add Pipedrive Note to Freshdesk Update Ticket

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Has Abandoned Shopify Cart to Add Pipedrive Deal to Freshdesk Update Ticket

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New Shopify Customer to Schedule Pipedrive Activity to Freshdesk Update Ticket

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New Shopify Customer to Freshdesk Update Ticket to Add Pipedrive Deal

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Shopify Abandoned Cart to Update Pipedrive Person Field to Freshdesk Update Ticket

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Showing 20 journey ideas for Pipedrive, Shopify and Freshdesk

About the Pipedrive integration

Pipedrive is a sales management tool designed to help small sales teams manage intricate or lengthy sales processes. They realized that the CRM landscape was populated by software designed to please the top brass while ignoring the needs of the people doing the actual selling. The Pipedrive integration adds email marketing, lead nurturing and marketing automation capabilities to Pipedrive. It's an email marketing integration for Pipedrive that helps you nurture leads over the course of a long sales cycle.

About the Shopify integration

Shopify is the leading cloud-based, multi-channel commerce platform designed for small and medium-sized businesses. Merchants can use the software to design, set up, and manage their stores across multiple sales channels, including web, mobile, social media, marketplaces, brick-and-mortar locations, and pop-up shops. The platform also provides merchants with a powerful back-office and a single view of their business. The Shopify platform was engineered for reliability and scale, making enterprise-level technology available to businesses of all sizes. Shopify currently powers over 377,500 businesses in approximately 175 countries and is trusted by brands such as Tesla, Red Bull, Nestle, GE, Kylie Cosmetics, and many more.

About the Freshdesk integration

Freshdesk is cloud-based customer support software. Freshdesk and Autopilot allow you to start journeys based on tickets matching certain criteria and follow up when people have had both positive and negative experiences. You can also add tickets automatically based on actions that happen in the customer journey.

Create your own marketing automation journey

Using Triggers, Actions and Conditions included in the Pipedrive integration, Shopify integration and the Freshdesk integration.

Journey Triggers

Person Field Match
Add a contact to a journey when a particular Pipedrive person field meets your criteria (e.g. contains a particular word).
Pipedrive Deal Status Match
Add a contact associated with a deal to a journey when the deal status matches your criteria.
Pipedrive Deal Stage Match
Add a contact associated with a deal to a journey when the deal stage matches your criteria.
Has Abandoned Shopify Cart
Check if the contact has a current Shopify abandoned cart.
Shopify Abandoned Cart
Add a new contact to a journey when they abandon a Shopify cart.
New Shopify Customer
Triggers a contact into a journey when a new customer is added to Shopify.
Freshdesk Ticket Updated
Triggers when a Freshdesk ticket is updated .
Freshdesk Contact Updated
Triggers when a Freshdesk contact is updated.
Freshdesk New Contact
When a new contact is added to Freshdesk the journey is triggered.
New Freshdesk Ticket
Triggers when a new Freshdesk ticket is submitted or created. Can be filtered to match certain criteria.
Create New Freshdesk Ticket
Creates a new Freshdesk Ticket.

Conditions

Check Pipedrive Person Field
Check if a Pipedrive person field is a specific value, or meets some other criteria (e.g. contains a particular word).
Check Pipedrive Deal Stage
Check the stage of the latest deal associated with a contact.
Check Pipedrive Deal Field
Check if a Pipedrive deal field is a specific value, or meets some other criteria (e.g. contains a particular word).
Freshdesk Ticket Status
Checks the most recent ticket status with multiple outcomes.

Journey Actions

Update Pipedrive Person Field
Update a Pipedrive person field to a specific value.
Update Pipedrive Deal
Update the pipeline, stage and/or status of a deal.
Assign Pipedrive Person Owner
Assign a person in Pipedrive. Supports round robin assignment.
Schedule Pipedrive Activity
Create a contextual Pipedrive activity.
Add Pipedrive Deal
Create a contextual Pipedrive deal.
Add Pipedrive Note
Create a contextual Pipedrive note.
Update Pipedrive Deal Field
Update a Pipedrive deal field to a specific value.
Freshdesk Update Ticket
Updates the latest ticket with new information or a status.

What is Autopilot?

Simple and visual customer journey marketing software you’ll love.

Automate your marketing & grow your business. With Autopilot follow up new leads, nurture existing leads, send messages on every channel and automate your marketing with simple and visual customer journey marketing software. It’s as easy as dragging and dropping Triggers, Actions and Conditions to automate your marketing. Best of all Autopilot integrates and automates the applications you’re already using like Pipedrive, Shopify and Freshdesk.