Salesforce + Delighted + Freshdesk integration
Use Autopilot to create journeys that use the Salesforce, Delighted and Freshdesk integrations.
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Marketing Automation ideas to integrate Salesforce, Delighted and Freshdesk.
Create New Freshdesk Ticket to Send Delighted NPS Survey to Assign Salesforce Lead to Group
Freshdesk Contact Updated to Set Salesforce Campaign Member Status to Send Delighted NPS Survey
Delighted NPS Response to Assign Salesforce Lead to Freshdesk Update Ticket
Salesforce Campaign Trigger to Send Delighted NPS Survey to Assign Salesforce Lead to Group
Salesforce Field Changed to Set Salesforce Campaign Member Status to Send Delighted NPS Survey
Salesforce Field Changed to Freshdesk Update Ticket to Send Delighted NPS Survey
Salesforce Campaign Trigger to Send Delighted NPS Survey to Add Salesforce Task
Freshdesk Ticket Updated to Check Delighted NPS Response to Assign Salesforce Lead to Group
Freshdesk Contact Updated to Check Delighted NPS Response to Set Salesforce Campaign Member Status
Freshdesk New Contact to Check Delighted NPS Response to Assign Salesforce Lead to Group
Delighted NPS Response to Send Delighted NPS Survey to Assign Salesforce Lead to Group
Freshdesk New Contact to Check Salesforce Campaign Member Status to Send Delighted NPS Survey
Create New Freshdesk Ticket to Check Delighted NPS Response to Set Salesforce Campaign Member Status
Salesforce Field Changed to Assign Salesforce Lead to Group to Send Delighted NPS Survey
Freshdesk Ticket Updated to Assign Salesforce Lead to Group to Send Delighted NPS Survey
New Freshdesk Ticket to Check Delighted NPS Response to Add Salesforce Task
Freshdesk Contact Updated to Check Delighted NPS Response to Create Salesforce Opportunity
Freshdesk Ticket Updated to Check Salesforce Field to Send Delighted NPS Survey
Delighted NPS Response to Add Salesforce Task to Send Delighted NPS Survey
Salesforce Campaign Trigger to Assign Salesforce Lead to Group to Send Delighted NPS Survey
Showing 20 journey ideas for Salesforce, Delighted and Freshdesk
About the Salesforce integration
Align sales and marketing with Autopilot's best-in-class Salesforce integration. Sync data bi-directionally, map custom fields, assign leads and trigger journeys based on lead status, campaign status and more.
About the Delighted integration
With Delighted send NPS surveys and automate follow up to promoters and detractors. Delighted is the easiest and most beautiful way to measure customer happiness. Are your customers delighted? The fastest and easiest way to gather actionable feedback from your customers. Delighted uses the Net Promoter System® to gather real feedback from your customers – in minutes not weeks. No technical knowledge required.
About the Freshdesk integration
Freshdesk is cloud-based customer support software. Freshdesk and Autopilot allow you to start journeys based on tickets matching certain criteria and follow up when people have had both positive and negative experiences. You can also add tickets automatically based on actions that happen in the customer journey.
Create your own marketing automation journey
Using Triggers, Actions and Conditions included in the Salesforce integration, Delighted integration and the Freshdesk integration.
Journey Triggers
Salesforce Campaign Trigger
Add members of a Salesforce campaign to a journey.
Salesforce Field Changed
Add a contact to a journey when a particular Salesforce field meets your criteria (e.g. contains a particular word).
Delighted NPS Response
Trigger a journey based on an NPS Response grouped by Promoter, Passive or Detractor.
Freshdesk Ticket Updated
Triggers when a Freshdesk ticket is updated .
Freshdesk Contact Updated
Triggers when a Freshdesk contact is updated.
Freshdesk New Contact
When a new contact is added to Freshdesk the journey is triggered.
New Freshdesk Ticket
Triggers when a new Freshdesk ticket is submitted or created. Can be filtered to match certain criteria.
Create New Freshdesk Ticket
Creates a new Freshdesk Ticket.
Conditions
Check Salesforce Field
Check if a Salesforce field is a specific value, or meets some other criteria (e.g. contains a particular word).
Check Salesforce Campaign Member Status
Check if a lead or contact has a specific status on a campaign.
Check Delighted NPS Response
Check the previous NPS response of the contact in the journey.
Freshdesk Ticket Status
Checks the most recent ticket status with multiple outcomes.
Journey Actions
Create Salesforce Opportunity
Create a contextual Salesforce opportunity.
Assign Salesforce Lead
Assign a lead in Salesforce and set their lead source and lead status.
Set Salesforce Campaign Member Status
Set a lead or contact's status on a Salesforce campaign.
Add Salesforce Task
Create a contextual Salesforce task.
Assign Salesforce Lead to Group
Randomly assign a lead in Salesforce from a group that you define, and set their lead source and lead status.
Update Salesforce Field
Update a Salesforce field to a specific value.
Send Delighted NPS Survey
Send an NPS survey via Delighted to the contact in the journey.
Freshdesk Update Ticket
Updates the latest ticket with new information or a status.
What is Autopilot?
Simple and visual customer journey marketing software you’ll love.
Automate your marketing & grow your business. With Autopilot follow up new leads, nurture existing leads, send messages on every channel and automate your marketing with simple and visual customer journey marketing software. It’s as easy as dragging and dropping Triggers, Actions and Conditions to automate your marketing. Best of all Autopilot integrates and automates the applications you’re already using like Salesforce, Delighted and Freshdesk.
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