Segment + Freshdesk Integration

Use Autopilot to automate and integrate Segment and Freshdesk.

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Marketing Automation ideas to integrate Segment and Freshdesk

Segment Event to Freshdesk Update Ticket

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Create New Freshdesk Ticket to Send Segment Event

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Freshdesk Contact Updated to Send Segment Event to Update Salesforce Field

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New Freshdesk Ticket to AB Split to Send Segment Event

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New Freshdesk Ticket to Send Segment Event to Remove From List

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Freshdesk New Contact to Send Segment Event

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Create New Freshdesk Ticket to Add to Google Ads Audience to Send Segment Event

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Freshdesk Ticket Updated to Add Delay to Send Segment Event

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Segment Event to Update Field to Freshdesk Update Ticket

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Create New Freshdesk Ticket to Update HubSpot Contact Field

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Freshdesk New Contact to Remove From List to Send Segment Event

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Create New Freshdesk Ticket to Send Segment Event

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New Freshdesk Ticket to Send Segment Event

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Freshdesk New Contact to Send Segment Event

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New Freshdesk Ticket to Send Segment Event to Update Pipedrive Deal Field

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Freshdesk Ticket Updated to Add Delay

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Segment Event to Freshdesk Update Ticket to AB Split

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Freshdesk New Contact to Freshdesk Update Ticket to Send Segment Event

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Create New Freshdesk Ticket to Update Field

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Freshdesk New Contact to Remove From List

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Showing 20 of 666 Marketing Automation ideas using Autopilot's Segment and Freshdesk integration.

About Segment

Personalize your marketing by triggering and personalizing your messages based on user events. Activate new users and drive higher engagement and retention.

About Freshdesk

Freshdesk is cloud-based customer support software. Freshdesk and Autopilot allow you to start journeys based on tickets matching certain criteria and follow up when people have had both positive and negative experiences. You can also add tickets automatically based on actions that happen in the customer journey.

Create your own marketing automation journey

Using Triggers, Actions and Conditions included in Segment integration.

Triggers

Segment Event
Add a contact to a journey when they perform a Segment event.
Freshdesk Ticket Updated
Triggers when a Freshdesk ticket is updated .
Freshdesk Contact Updated
Triggers when a Freshdesk contact is updated.
Freshdesk New Contact
When a new contact is added to Freshdesk the journey is triggered.
New Freshdesk Ticket
Triggers when a new Freshdesk ticket is submitted or created. Can be filtered to match certain criteria.
Create New Freshdesk Ticket
Creates a new Freshdesk Ticket.

Conditions

Freshdesk Ticket Status
Checks the most recent ticket status with multiple outcomes.

Actions

Send Segment Event
Send a contextual Segment Event.
Freshdesk Update Ticket
Updates the latest ticket with new information or a status.

What is Autopilot?

Simple and visual customer journey marketing software you’ll love.

Automate your marketing & grow your business. With Autopilot follow up new leads, nurture existing leads, send messages on every channel and automate your marketing with simple and visual customer journey marketing software. It’s as easy as dragging and dropping Triggers, Actions and Conditions to automate your marketing. Best of all Autopilot integrates and automates the applications you’re already using like Segment and Freshdesk.