Segment + Freshdesk + Custom Fields integration

Use Autopilot to create journeys that use the Segment, Freshdesk and Custom Fields integrations.

Upcoming

Marketing Automation ideas to integrate Segment, Freshdesk and Custom Fields.

Field Match to Freshdesk Ticket Status to Send Segment Event

Try this free

Create New Freshdesk Ticket to Freshdesk Update Ticket to Send Segment Event

Try this free

Freshdesk New Contact to Update Field to Send Segment Event

Try this free

New Freshdesk Ticket to Update Field to Send Segment Event

Try this free

Freshdesk New Contact to Check Field to Send Segment Event

Try this free

Freshdesk New Contact to Send Segment Event to Update Field

Try this free

Freshdesk Ticket Updated to Send Segment Event to Freshdesk Update Ticket

Try this free

Create New Freshdesk Ticket to Send Segment Event to Update Field

Try this free

Field Match to Send Segment Event to Freshdesk Update Ticket

Try this free

Freshdesk Ticket Updated to Update Field to Send Segment Event

Try this free

Segment Event to Update Field to Freshdesk Update Ticket

Try this free

Freshdesk Contact Updated to Freshdesk Ticket Status to Send Segment Event

Try this free

Segment Event to Freshdesk Update Ticket to Send Segment Event

Try this free

Segment Event to Check Field to Freshdesk Update Ticket

Try this free

Freshdesk Contact Updated to Send Segment Event to Freshdesk Update Ticket

Try this free

Freshdesk Ticket Updated to Send Segment Event to Update Field

Try this free

Segment Event to Freshdesk Update Ticket to Update Field

Try this free

Freshdesk Contact Updated to Check Field to Send Segment Event

Try this free

New Freshdesk Ticket to Freshdesk Ticket Status to Send Segment Event

Try this free

Freshdesk New Contact to Send Segment Event to Freshdesk Update Ticket

Try this free

Showing 20 journey ideas for Segment, Freshdesk and Custom Fields

About the Segment integration

Personalize your marketing by triggering and personalizing your messages based on user events. Activate new users and drive higher engagement and retention.

About the Freshdesk integration

Freshdesk is cloud-based customer support software. Freshdesk and Autopilot allow you to start journeys based on tickets matching certain criteria and follow up when people have had both positive and negative experiences. You can also add tickets automatically based on actions that happen in the customer journey.

About the Custom Fields integration

Capture the data about your leads and customers that’s important to you. Use it to trigger journeys and personalize messages.

Create your own marketing automation journey

Using Triggers, Actions and Conditions included in the Segment integration, Freshdesk integration and the Custom Fields integration.

Journey Triggers

Segment Event
Add a contact to a journey when they perform a Segment event.
Freshdesk Ticket Updated
Triggers when a Freshdesk ticket is updated .
Freshdesk Contact Updated
Triggers when a Freshdesk contact is updated.
Freshdesk New Contact
When a new contact is added to Freshdesk the journey is triggered.
New Freshdesk Ticket
Triggers when a new Freshdesk ticket is submitted or created. Can be filtered to match certain criteria.
Create New Freshdesk Ticket
Creates a new Freshdesk Ticket.
Field Match
Add a contact to a journey when a particular field's value meets your criteria (e.g. contains a particular word).

Conditions

Freshdesk Ticket Status
Checks the most recent ticket status with multiple outcomes.
Check Field
Check if a field is a specific value, or meets some other criteria (e.g. contains a particular word).

Journey Actions

Send Segment Event
Send a contextual Segment Event.
Freshdesk Update Ticket
Updates the latest ticket with new information or a status.
Update Field
Update a field to a specific value.

What is Autopilot?

Simple and visual customer journey marketing software you’ll love.

Automate your marketing & grow your business. With Autopilot follow up new leads, nurture existing leads, send messages on every channel and automate your marketing with simple and visual customer journey marketing software. It’s as easy as dragging and dropping Triggers, Actions and Conditions to automate your marketing. Best of all Autopilot integrates and automates the applications you’re already using like Segment, Freshdesk and Custom Fields.