Segment + Freshdesk + Email integration
Use Autopilot to create journeys that use the Segment, Freshdesk and Email integrations.
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Marketing Automation ideas to integrate Segment, Freshdesk and Email.
Segment Event to Check Email Status to Freshdesk Update Ticket
Freshdesk Contact Updated to Send Segment Event to Send Email
Freshdesk New Contact to Freshdesk Update Ticket to Send Segment Event
Create New Freshdesk Ticket to Send Email to Send Segment Event
Freshdesk New Contact to Send Segment Event to Freshdesk Update Ticket
Create New Freshdesk Ticket to Freshdesk Ticket Status to Send Segment Event
Freshdesk Ticket Updated to Freshdesk Update Ticket to Send Segment Event
Email Activity to Freshdesk Update Ticket to Send Segment Event
New Freshdesk Ticket to Check Email Status to Send Segment Event
Freshdesk Ticket Updated to Freshdesk Ticket Status to Send Segment Event
Create New Freshdesk Ticket to Check Email Status to Send Segment Event
Segment Event to Freshdesk Update Ticket to Send Segment Event
New Freshdesk Ticket to Send Email to Send Segment Event
Freshdesk Contact Updated to Freshdesk Ticket Status to Send Segment Event
Freshdesk Ticket Updated to Check Email Status to Send Segment Event
Freshdesk Contact Updated to Send Segment Event to Freshdesk Update Ticket
Segment Event to Freshdesk Ticket Status to Send Email
Freshdesk Ticket Updated to Send Email to Send Segment Event
Create New Freshdesk Ticket to Freshdesk Update Ticket to Send Segment Event
Create New Freshdesk Ticket to Send Segment Event to Freshdesk Update Ticket
Showing 20 journey ideas for Segment, Freshdesk and Email
About the Segment integration
Personalize your marketing by triggering and personalizing your messages based on user events. Activate new users and drive higher engagement and retention.
About the Freshdesk integration
Freshdesk is cloud-based customer support software. Freshdesk and Autopilot allow you to start journeys based on tickets matching certain criteria and follow up when people have had both positive and negative experiences. You can also add tickets automatically based on actions that happen in the customer journey.
About the Email integration
Send beautiful, responsive and personalized marketing emails. All with drag and drop. Send newsletters, blog posts, webinar invitations, lead nurture emails, drip email sequences and more. You can also use Autopilot for transactional email. Send timely, personalized and professional transactional emails. Send order confirmations, purchase receipts, account updates, system messages, form submission confirmations, cart abandonment emails and more. Autopilot supports the Liquid template language. This provides a powerful and flexible way to personalize your emails. Liquid allows you to include dynamic content in your emails. It also allows you to personalize your emails using dynamic logic.
Create your own marketing automation journey
Using Triggers, Actions and Conditions included in the Segment integration, Freshdesk integration and the Email integration.
Journey Triggers
Segment Event
Add a contact to a journey when they perform a Segment event.
Freshdesk Ticket Updated
Triggers when a Freshdesk ticket is updated .
Freshdesk Contact Updated
Triggers when a Freshdesk contact is updated.
Freshdesk New Contact
When a new contact is added to Freshdesk the journey is triggered.
New Freshdesk Ticket
Triggers when a new Freshdesk ticket is submitted or created. Can be filtered to match certain criteria.
Create New Freshdesk Ticket
Creates a new Freshdesk Ticket.
Email Activity
Add a contact to a journey when they are sent, or interact with (e.g. open or click), any email or a specific email.
Conditions
Freshdesk Ticket Status
Checks the most recent ticket status with multiple outcomes.
Check Email Status
Check whether a contact has interacted with an email in a specific way (e.g. opened or clicked it).
Journey Actions
Send Segment Event
Send a contextual Segment Event.
Freshdesk Update Ticket
Updates the latest ticket with new information or a status.
Send Email
Send a contact a personalized marketing or transactional email.
What is Autopilot?
Simple and visual customer journey marketing software you’ll love.
Automate your marketing & grow your business. With Autopilot follow up new leads, nurture existing leads, send messages on every channel and automate your marketing with simple and visual customer journey marketing software. It’s as easy as dragging and dropping Triggers, Actions and Conditions to automate your marketing. Best of all Autopilot integrates and automates the applications you’re already using like Segment, Freshdesk and Email.
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