Segment + Freshdesk + Google Sheets integration

Use Autopilot to create journeys that use the Segment, Freshdesk and Google Sheets integrations.

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Marketing Automation ideas to integrate Segment, Freshdesk and Google Sheets.

Freshdesk New Contact to Freshdesk Update Ticket to Send Segment Event

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Create New Freshdesk Ticket to Freshdesk Update Ticket to Send Segment Event

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Segment Event to Freshdesk Ticket Status to New Google Sheet Spreadsheet Row

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Freshdesk Contact Updated to New Google Sheet Spreadsheet Row to Send Segment Event

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Create New Freshdesk Ticket to Send Segment Event to Freshdesk Update Ticket

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Freshdesk New Contact to New Google Sheet Spreadsheet Row to Send Segment Event

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Segment Event to Freshdesk Update Ticket to Send Segment Event

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Freshdesk Contact Updated to Freshdesk Ticket Status to Send Segment Event

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New Freshdesk Ticket to Send Segment Event to Freshdesk Update Ticket

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Create New Freshdesk Ticket to Send Segment Event to New Google Sheet Spreadsheet Row

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Segment Event to Freshdesk Ticket Status to Send Segment Event

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Freshdesk Ticket Updated to New Google Sheet Spreadsheet Row to Send Segment Event

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New Freshdesk Ticket to Freshdesk Ticket Status to Send Segment Event

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Freshdesk New Contact to Send Segment Event to New Google Sheet Spreadsheet Row

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Freshdesk New Contact to Send Segment Event to Freshdesk Update Ticket

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Create New Freshdesk Ticket to Freshdesk Ticket Status to Send Segment Event

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Segment Event to New Google Sheet Spreadsheet Row to Freshdesk Update Ticket

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Freshdesk Ticket Updated to Send Segment Event to Freshdesk Update Ticket

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Freshdesk New Contact to Freshdesk Ticket Status to Send Segment Event

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Segment Event to Send Segment Event to Freshdesk Update Ticket

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Showing 20 journey ideas for Segment, Freshdesk and Google Sheets

About the Segment integration

Personalize your marketing by triggering and personalizing your messages based on user events. Activate new users and drive higher engagement and retention.

About the Freshdesk integration

Freshdesk is cloud-based customer support software. Freshdesk and Autopilot allow you to start journeys based on tickets matching certain criteria and follow up when people have had both positive and negative experiences. You can also add tickets automatically based on actions that happen in the customer journey.

About the Google Sheets integration

Send a new row to your Google Sheet to analyze data from a journey and create visualizations.

Create your own marketing automation journey

Using Triggers, Actions and Conditions included in the Segment integration, Freshdesk integration and the Google Sheets integration.

Journey Triggers

Segment Event
Add a contact to a journey when they perform a Segment event.
Freshdesk Ticket Updated
Triggers when a Freshdesk ticket is updated .
Freshdesk Contact Updated
Triggers when a Freshdesk contact is updated.
Freshdesk New Contact
When a new contact is added to Freshdesk the journey is triggered.
New Freshdesk Ticket
Triggers when a new Freshdesk ticket is submitted or created. Can be filtered to match certain criteria.
Create New Freshdesk Ticket
Creates a new Freshdesk Ticket.

Conditions

Freshdesk Ticket Status
Checks the most recent ticket status with multiple outcomes.

Journey Actions

Send Segment Event
Send a contextual Segment Event.
Freshdesk Update Ticket
Updates the latest ticket with new information or a status.
New Google Sheet Spreadsheet Row
Creates a new row in a Google Sheet.

What is Autopilot?

Simple and visual customer journey marketing software you’ll love.

Automate your marketing & grow your business. With Autopilot follow up new leads, nurture existing leads, send messages on every channel and automate your marketing with simple and visual customer journey marketing software. It’s as easy as dragging and dropping Triggers, Actions and Conditions to automate your marketing. Best of all Autopilot integrates and automates the applications you’re already using like Segment, Freshdesk and Google Sheets.