Segment + Freshdesk + Heap integration

Use Autopilot to create journeys that use the Segment, Freshdesk and Heap integrations.

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Marketing Automation ideas to integrate Segment, Freshdesk and Heap.

Segment Event to Freshdesk Update Ticket to Send Segment Event

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Freshdesk New Contact to Freshdesk Update Ticket to Send Segment Event

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Freshdesk Ticket Updated to Freshdesk Update Ticket to Send Segment Event

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Freshdesk Ticket Updated to Send Segment Event to Freshdesk Update Ticket

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Segment Event to Freshdesk Ticket Status to Send Segment Event

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Freshdesk Contact Updated to Send Segment Event to Freshdesk Update Ticket

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Freshdesk New Contact to Freshdesk Ticket Status to Send Segment Event

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Freshdesk Contact Updated to Freshdesk Ticket Status to Send Segment Event

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New Freshdesk Ticket to Send Segment Event to Freshdesk Update Ticket

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Create New Freshdesk Ticket to Freshdesk Update Ticket to Send Segment Event

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Freshdesk New Contact to Send Segment Event to Freshdesk Update Ticket

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Create New Freshdesk Ticket to Freshdesk Ticket Status to Send Segment Event

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Freshdesk Ticket Updated to Freshdesk Ticket Status to Send Segment Event

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Heap Event to Freshdesk Ticket Status to Send Segment Event

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New Freshdesk Ticket to Freshdesk Ticket Status to Send Segment Event

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Heap Event to Send Segment Event to Freshdesk Update Ticket

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Freshdesk Contact Updated to Freshdesk Update Ticket to Send Segment Event

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New Freshdesk Ticket to Freshdesk Update Ticket to Send Segment Event

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Segment Event to Send Segment Event to Freshdesk Update Ticket

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Create New Freshdesk Ticket to Send Segment Event to Freshdesk Update Ticket

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Showing 20 journey ideas for Segment, Freshdesk and Heap

About the Segment integration

Personalize your marketing by triggering and personalizing your messages based on user events. Activate new users and drive higher engagement and retention.

About the Freshdesk integration

Freshdesk is cloud-based customer support software. Freshdesk and Autopilot allow you to start journeys based on tickets matching certain criteria and follow up when people have had both positive and negative experiences. You can also add tickets automatically based on actions that happen in the customer journey.

About the Heap integration

Heap allows you to aggregate, organize, and visualize all of your business data in one place. By streaming your Autopilot data to Heap you’ll instantly gain the visibility you need to make data-driven decisions across the entire customer journey. You can also easily add people to journeys in Autopilot when they perform an event that you’re tracking in Heap.

Create your own marketing automation journey

Using Triggers, Actions and Conditions included in the Segment integration, Freshdesk integration and the Heap integration.

Journey Triggers

Segment Event
Add a contact to a journey when they perform a Segment event.
Freshdesk Ticket Updated
Triggers when a Freshdesk ticket is updated .
Freshdesk Contact Updated
Triggers when a Freshdesk contact is updated.
Freshdesk New Contact
When a new contact is added to Freshdesk the journey is triggered.
New Freshdesk Ticket
Triggers when a new Freshdesk ticket is submitted or created. Can be filtered to match certain criteria.
Create New Freshdesk Ticket
Creates a new Freshdesk Ticket.
Heap Event
Add a contact to a journey when they perform a Heap event.

Conditions

Freshdesk Ticket Status
Checks the most recent ticket status with multiple outcomes.

Journey Actions

Send Segment Event
Send a contextual Segment Event.
Freshdesk Update Ticket
Updates the latest ticket with new information or a status.

What is Autopilot?

Simple and visual customer journey marketing software you’ll love.

Automate your marketing & grow your business. With Autopilot follow up new leads, nurture existing leads, send messages on every channel and automate your marketing with simple and visual customer journey marketing software. It’s as easy as dragging and dropping Triggers, Actions and Conditions to automate your marketing. Best of all Autopilot integrates and automates the applications you’re already using like Segment, Freshdesk and Heap.