Segment + Intercom + Zendesk integration

Use Autopilot to create journeys that use the Segment, Intercom and Zendesk integrations.

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Marketing Automation ideas to integrate Segment, Intercom and Zendesk.

New Intercom Lead to Send Segment Event to Submit New Zendesk Ticket

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New Intercom User to Send Segment Event to Submit New Zendesk Ticket

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Intercom Tag to Submit New Zendesk Ticket to Send Segment Event

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Intercom Tag to Send Segment Event to Submit New Zendesk Ticket

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Intercom Tag to Zendesk Ticket Status to Send Segment Event

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New Intercom Lead to Submit New Zendesk Ticket to Send Segment Event

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New Intercom User to Submit New Zendesk Ticket to Send Segment Event

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Add Intercom Tag to Send Segment Event to Submit New Zendesk Ticket

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Add Intercom Tag to Zendesk Ticket Status to Send Segment Event

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New Intercom User to Zendesk Ticket Status to Send Segment Event

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Add Intercom Tag to Submit New Zendesk Ticket to Send Segment Event

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New Intercom Lead to Zendesk Ticket Status to Send Segment Event

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Showing 12 journey ideas for Segment, Intercom and Zendesk

About the Segment integration

Personalize your marketing by triggering and personalizing your messages based on user events. Activate new users and drive higher engagement and retention.

About the Intercom integration

Combine the power of Intercom and Autopilot and create a seamless experience for your leads and users. You can add new Intercom leads and users to Autopilot automatically, trigger Autopilot journeys when someone is tagged in Intercom, add Autopilot contacts to Intercom, and tag leads or users in Intercom based on what occurs in an Autopilot journey, so you can take a follow-up action in Intercom.

About the Zendesk integration

Zendesk is a service platform that builds software to empower organization and customer relationships. Zendesk’s family of products helps organizations understand their customers, improve communication, and offer support where and when it’s needed most.

Create your own marketing automation journey

Using Triggers, Actions and Conditions included in the Segment integration, Intercom integration and the Zendesk integration.

Journey Triggers

Segment Event
Add a contact to a journey when they perform a Segment event.
Add Intercom Tag
Tag an Intercom lead or user.
New Intercom User
Add any new Intercom user to a journey.
New Intercom Lead
Add any new Intercom lead to a journey.
Intercom Tag
Add an Intercom lead or user to a journey when they are tagged in Intercom.
Submits New Zendesk Ticket
When a new ticket is submitted that matches certain criteria trigger a new journey.

Conditions

Zendesk Ticket Status
Check the status or detail of the most recent ticket against a contact with a true or false outcome.

Journey Actions

Send Segment Event
Send a contextual Segment Event.
Submit New Zendesk Ticket
Submits a new Zendesk ticket for the contact in the journey.

What is Autopilot?

Simple and visual customer journey marketing software you’ll love.

Automate your marketing & grow your business. With Autopilot follow up new leads, nurture existing leads, send messages on every channel and automate your marketing with simple and visual customer journey marketing software. It’s as easy as dragging and dropping Triggers, Actions and Conditions to automate your marketing. Best of all Autopilot integrates and automates the applications you’re already using like Segment, Intercom and Zendesk.