Segment + Kissmetrics + Freshdesk integration

Use Autopilot to create journeys that use the Segment, Kissmetrics and Freshdesk integrations.

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Marketing Automation ideas to integrate Segment, Kissmetrics and Freshdesk.

Freshdesk Ticket Updated to Send Segment Event to Send Kissmetrics Event

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Freshdesk New Contact to Send Kissmetrics Event to Send Segment Event

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Freshdesk Contact Updated to Send Segment Event to Send Kissmetrics Event

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Create New Freshdesk Ticket to Send Segment Event to Send Kissmetrics Event

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Segment Event to Freshdesk Update Ticket to Send Kissmetrics Event

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Freshdesk Ticket Updated to Send Kissmetrics Event to Send Segment Event

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New Freshdesk Ticket to Send Kissmetrics Event to Send Segment Event

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Segment Event to Send Kissmetrics Event to Freshdesk Update Ticket

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Freshdesk New Contact to Send Segment Event to Send Kissmetrics Event

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Create New Freshdesk Ticket to Send Kissmetrics Event to Send Segment Event

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Freshdesk Contact Updated to Send Kissmetrics Event to Send Segment Event

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Segment Event to Send Kissmetrics Event to Send Segment Event

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New Freshdesk Ticket to Send Segment Event to Send Kissmetrics Event

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Segment Event to Freshdesk Ticket Status to Send Kissmetrics Event

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Segment Event to Send Segment Event to Send Kissmetrics Event

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Showing 15 journey ideas for Segment, Kissmetrics and Freshdesk

About the Segment integration

Personalize your marketing by triggering and personalizing your messages based on user events. Activate new users and drive higher engagement and retention.

About the Kissmetrics integration

Kissmetrics is a person-based analytics package that makes it insanely easy to track events and funnels online helping you focus on the important bits of your online business.

About the Freshdesk integration

Freshdesk is cloud-based customer support software. Freshdesk and Autopilot allow you to start journeys based on tickets matching certain criteria and follow up when people have had both positive and negative experiences. You can also add tickets automatically based on actions that happen in the customer journey.

Create your own marketing automation journey

Using Triggers, Actions and Conditions included in the Segment integration, Kissmetrics integration and the Freshdesk integration.

Journey Triggers

Segment Event
Add a contact to a journey when they perform a Segment event.
Freshdesk Ticket Updated
Triggers when a Freshdesk ticket is updated .
Freshdesk Contact Updated
Triggers when a Freshdesk contact is updated.
Freshdesk New Contact
When a new contact is added to Freshdesk the journey is triggered.
New Freshdesk Ticket
Triggers when a new Freshdesk ticket is submitted or created. Can be filtered to match certain criteria.
Create New Freshdesk Ticket
Creates a new Freshdesk Ticket.

Conditions

Freshdesk Ticket Status
Checks the most recent ticket status with multiple outcomes.

Journey Actions

Send Segment Event
Send a contextual Segment Event.
Send Kissmetrics Event
Send a Kissmetrics event based on the outcome of the journey.
Freshdesk Update Ticket
Updates the latest ticket with new information or a status.

What is Autopilot?

Simple and visual customer journey marketing software you’ll love.

Automate your marketing & grow your business. With Autopilot follow up new leads, nurture existing leads, send messages on every channel and automate your marketing with simple and visual customer journey marketing software. It’s as easy as dragging and dropping Triggers, Actions and Conditions to automate your marketing. Best of all Autopilot integrates and automates the applications you’re already using like Segment, Kissmetrics and Freshdesk.