Segment + Zendesk + Delighted integration

Use Autopilot to create journeys that use the Segment, Zendesk and Delighted integrations.

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Marketing Automation ideas to integrate Segment, Zendesk and Delighted.

Segment Event to Submit New Zendesk Ticket to Send Delighted NPS Survey

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Segment Event to Check Delighted NPS Response to Submit New Zendesk Ticket

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Submits New Zendesk Ticket to Zendesk Ticket Status to Send Segment Event

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Segment Event to Zendesk Ticket Status to Send Delighted NPS Survey

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Delighted NPS Response to Send Segment Event to Submit New Zendesk Ticket

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Submits New Zendesk Ticket to Send Delighted NPS Survey to Send Segment Event

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Segment Event to Send Delighted NPS Survey to Submit New Zendesk Ticket

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Submits New Zendesk Ticket to Submit New Zendesk Ticket to Send Segment Event

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Submits New Zendesk Ticket to Check Delighted NPS Response to Send Segment Event

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Segment Event to Zendesk Ticket Status to Send Segment Event

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Segment Event to Send Segment Event to Submit New Zendesk Ticket

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Submits New Zendesk Ticket to Send Segment Event to Send Delighted NPS Survey

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Segment Event to Submit New Zendesk Ticket to Send Segment Event

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Delighted NPS Response to Zendesk Ticket Status to Send Segment Event

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Delighted NPS Response to Submit New Zendesk Ticket to Send Segment Event

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Submits New Zendesk Ticket to Send Segment Event to Submit New Zendesk Ticket

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Showing 16 journey ideas for Segment, Zendesk and Delighted

About the Segment integration

Personalize your marketing by triggering and personalizing your messages based on user events. Activate new users and drive higher engagement and retention.

About the Zendesk integration

Zendesk is a service platform that builds software to empower organization and customer relationships. Zendesk’s family of products helps organizations understand their customers, improve communication, and offer support where and when it’s needed most.

About the Delighted integration

With Delighted send NPS surveys and automate follow up to promoters and detractors. Delighted is the easiest and most beautiful way to measure customer happiness. Are your customers delighted? The fastest and easiest way to gather actionable feedback from your customers. Delighted uses the Net Promoter System® to gather real feedback from your customers – in minutes not weeks. No technical knowledge required.

Create your own marketing automation journey

Using Triggers, Actions and Conditions included in the Segment integration, Zendesk integration and the Delighted integration.

Journey Triggers

Segment Event
Add a contact to a journey when they perform a Segment event.
Submits New Zendesk Ticket
When a new ticket is submitted that matches certain criteria trigger a new journey.
Delighted NPS Response
Trigger a journey based on an NPS Response grouped by Promoter, Passive or Detractor.

Conditions

Zendesk Ticket Status
Check the status or detail of the most recent ticket against a contact with a true or false outcome.
Check Delighted NPS Response
Check the previous NPS response of the contact in the journey.

Journey Actions

Send Segment Event
Send a contextual Segment Event.
Submit New Zendesk Ticket
Submits a new Zendesk ticket for the contact in the journey.
Send Delighted NPS Survey
Send an NPS survey via Delighted to the contact in the journey.

What is Autopilot?

Simple and visual customer journey marketing software you’ll love.

Automate your marketing & grow your business. With Autopilot follow up new leads, nurture existing leads, send messages on every channel and automate your marketing with simple and visual customer journey marketing software. It’s as easy as dragging and dropping Triggers, Actions and Conditions to automate your marketing. Best of all Autopilot integrates and automates the applications you’re already using like Segment, Zendesk and Delighted.