Segment + Zendesk + Smart Segments integration

Use Autopilot to create journeys that use the Segment, Zendesk and Smart Segments integrations.

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Marketing Automation ideas to integrate Segment, Zendesk and Smart Segments.

Submits New Zendesk Ticket to Zendesk Ticket Status to Send Segment Event

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Smart Segment Trigger to Send Segment Event to Submit New Zendesk Ticket

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Segment Event to Submit New Zendesk Ticket to Send Segment Event

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Submits New Zendesk Ticket to Submit New Zendesk Ticket to Send Segment Event

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Smart Segment Trigger to Zendesk Ticket Status to Send Segment Event

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Smart Segment Trigger to Submit New Zendesk Ticket to Send Segment Event

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Segment Event to Zendesk Ticket Status to Send Segment Event

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Submits New Zendesk Ticket to Send Segment Event to Submit New Zendesk Ticket

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Segment Event to Send Segment Event to Submit New Zendesk Ticket

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Showing 9 journey ideas for Segment, Zendesk and Smart Segments

About the Segment integration

Personalize your marketing by triggering and personalizing your messages based on user events. Activate new users and drive higher engagement and retention.

About the Zendesk integration

Zendesk is a service platform that builds software to empower organization and customer relationships. Zendesk’s family of products helps organizations understand their customers, improve communication, and offer support where and when it’s needed most.

About the Smart Segments integration

Targeting the right people with the right message has never been this easy. Easily segment and engage your leads and customers based on any combination of field values, behaviors, list memberships and much more. Add them to journeys automatically when they meet your criteria.

Create your own marketing automation journey

Using Triggers, Actions and Conditions included in the Segment integration, Zendesk integration and the Smart Segments integration.

Journey Triggers

Segment Event
Add a contact to a journey when they perform a Segment event.
Submits New Zendesk Ticket
When a new ticket is submitted that matches certain criteria trigger a new journey.
Smart Segment Trigger
Add contacts on a smart segment to a journey.

Conditions

Zendesk Ticket Status
Check the status or detail of the most recent ticket against a contact with a true or false outcome.

Journey Actions

Send Segment Event
Send a contextual Segment Event.
Submit New Zendesk Ticket
Submits a new Zendesk ticket for the contact in the journey.

What is Autopilot?

Simple and visual customer journey marketing software you’ll love.

Automate your marketing & grow your business. With Autopilot follow up new leads, nurture existing leads, send messages on every channel and automate your marketing with simple and visual customer journey marketing software. It’s as easy as dragging and dropping Triggers, Actions and Conditions to automate your marketing. Best of all Autopilot integrates and automates the applications you’re already using like Segment, Zendesk and Smart Segments.