Sendgrid + Zendesk + Freshdesk integration

Use Autopilot to create journeys that use the Sendgrid, Zendesk and Freshdesk integrations.

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Marketing Automation ideas to integrate Sendgrid, Zendesk and Freshdesk.

Freshdesk Contact Updated to Send Sendgrid Transactional Email to Submit New Zendesk Ticket

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New Freshdesk Ticket to Submit New Zendesk Ticket to Send Sendgrid Transactional Email

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Freshdesk Contact Updated to Submit New Zendesk Ticket to Send Sendgrid Transactional Email

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Submits New Zendesk Ticket to Freshdesk Ticket Status to Send Sendgrid Transactional Email

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Submits New Zendesk Ticket to Zendesk Ticket Status to Send Sendgrid Transactional Email

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Submits New Zendesk Ticket to Submit New Zendesk Ticket to Send Sendgrid Transactional Email

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Submits New Zendesk Ticket to Send Sendgrid Transactional Email to Submit New Zendesk Ticket

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Create New Freshdesk Ticket to Send Sendgrid Transactional Email to Submit New Zendesk Ticket

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New Freshdesk Ticket to Send Sendgrid Transactional Email to Submit New Zendesk Ticket

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Freshdesk Ticket Updated to Zendesk Ticket Status to Send Sendgrid Transactional Email

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Create New Freshdesk Ticket to Submit New Zendesk Ticket to Send Sendgrid Transactional Email

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Freshdesk New Contact to Send Sendgrid Transactional Email to Submit New Zendesk Ticket

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Submits New Zendesk Ticket to Send Sendgrid Transactional Email to Freshdesk Update Ticket

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Freshdesk Contact Updated to Zendesk Ticket Status to Send Sendgrid Transactional Email

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Create New Freshdesk Ticket to Zendesk Ticket Status to Send Sendgrid Transactional Email

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Freshdesk Ticket Updated to Submit New Zendesk Ticket to Send Sendgrid Transactional Email

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Freshdesk Ticket Updated to Send Sendgrid Transactional Email to Submit New Zendesk Ticket

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Freshdesk New Contact to Zendesk Ticket Status to Send Sendgrid Transactional Email

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Freshdesk New Contact to Submit New Zendesk Ticket to Send Sendgrid Transactional Email

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New Freshdesk Ticket to Zendesk Ticket Status to Send Sendgrid Transactional Email

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Showing 20 journey ideas for Sendgrid, Zendesk and Freshdesk

About the Sendgrid integration

SendGrid is a proven, cloud-based customer communication platform that drives engagement and business growth. SendGrid is a leader in email deliverability and its proven, cloud-based platform successfully delivers over 30 billion emails each month for Internet and mobile-based customers like Airbnb, Pandora, HubSpot, Spotify, Uber and FourSquare as well as more traditional enterprises like Intuit and Costco.

About the Zendesk integration

Zendesk is a service platform that builds software to empower organization and customer relationships. Zendesk’s family of products helps organizations understand their customers, improve communication, and offer support where and when it’s needed most.

About the Freshdesk integration

Freshdesk is cloud-based customer support software. Freshdesk and Autopilot allow you to start journeys based on tickets matching certain criteria and follow up when people have had both positive and negative experiences. You can also add tickets automatically based on actions that happen in the customer journey.

Create your own marketing automation journey

Using Triggers, Actions and Conditions included in the Sendgrid integration, Zendesk integration and the Freshdesk integration.

Journey Triggers

Submits New Zendesk Ticket
When a new ticket is submitted that matches certain criteria trigger a new journey.
Freshdesk Ticket Updated
Triggers when a Freshdesk ticket is updated .
Freshdesk Contact Updated
Triggers when a Freshdesk contact is updated.
Freshdesk New Contact
When a new contact is added to Freshdesk the journey is triggered.
New Freshdesk Ticket
Triggers when a new Freshdesk ticket is submitted or created. Can be filtered to match certain criteria.
Create New Freshdesk Ticket
Creates a new Freshdesk Ticket.

Conditions

Zendesk Ticket Status
Check the status or detail of the most recent ticket against a contact with a true or false outcome.
Freshdesk Ticket Status
Checks the most recent ticket status with multiple outcomes.

Journey Actions

Send Sendgrid Transactional Email
Send a transactional email from Sendgrid.
Submit New Zendesk Ticket
Submits a new Zendesk ticket for the contact in the journey.
Freshdesk Update Ticket
Updates the latest ticket with new information or a status.

What is Autopilot?

Simple and visual customer journey marketing software you’ll love.

Automate your marketing & grow your business. With Autopilot follow up new leads, nurture existing leads, send messages on every channel and automate your marketing with simple and visual customer journey marketing software. It’s as easy as dragging and dropping Triggers, Actions and Conditions to automate your marketing. Best of all Autopilot integrates and automates the applications you’re already using like Sendgrid, Zendesk and Freshdesk.