Slack + Freshdesk Integration

Use Autopilot to automate and integrate Slack and Freshdesk.

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Marketing Automation ideas to integrate Slack and Freshdesk

New Freshdesk Ticket to Send Slack Message to Freshdesk Update Ticket

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New Freshdesk Ticket to Send Slack Message

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New Freshdesk Ticket to Send Slack Message

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New Freshdesk Ticket to Has Submitted Typeform to Send Slack Message

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LiveChat Tag to Freshdesk Update Ticket to Send Slack Message

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Salesforce Campaign Trigger to Freshdesk Update Ticket to Send Slack Message

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Salesforce Field Changed to Send Slack Message

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Pipedrive Deal Stage Changed to Send Slack Message

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Smart Segment Trigger to Freshdesk Update Ticket to Send Slack Message

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Salesforce Field Changed to Send Slack Message

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Create New Freshdesk Ticket to Send Slack Message

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Create New Freshdesk Ticket to Send Slack Message

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Salesforce Field Changed to Send Slack Message

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Freshdesk Ticket Updated to Send Slack Message

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New Freshdesk Ticket to Send Slack Message

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Freshdesk Contact Updated to Send Slack Message

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Freshdesk Ticket Updated to Send Slack Message

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Freshdesk Ticket Updated to Freshdesk Ticket Status to Send Slack Message

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Freshdesk Contact Updated to Check Salesforce Campaign Member Status to Send Slack Message

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Smart Segment Trigger to Send Slack Message to Freshdesk Update Ticket

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Showing 20 of 324 Marketing Automation ideas using Autopilot's Slack and Freshdesk integration.

About Slack

Follow up on hot leads or key activities fast and build team alignment by automating Slack messages into your marketing journeys.

About Freshdesk

Freshdesk is cloud-based customer support software. Freshdesk and Autopilot allow you to start journeys based on tickets matching certain criteria and follow up when people have had both positive and negative experiences. You can also add tickets automatically based on actions that happen in the customer journey.

Create your own marketing automation journey

Using Triggers, Actions and Conditions included in Slack integration.

Triggers

Freshdesk Ticket Updated
Triggers when a Freshdesk ticket is updated .
Freshdesk Contact Updated
Triggers when a Freshdesk contact is updated.
Freshdesk New Contact
When a new contact is added to Freshdesk the journey is triggered.
New Freshdesk Ticket
Triggers when a new Freshdesk ticket is submitted or created. Can be filtered to match certain criteria.
Create New Freshdesk Ticket
Creates a new Freshdesk Ticket.

Conditions

Freshdesk Ticket Status
Checks the most recent ticket status with multiple outcomes.

Actions

Send Slack Message
Send a contextual Slack message to a Slack channel.
Freshdesk Update Ticket
Updates the latest ticket with new information or a status.

What is Autopilot?

Simple and visual customer journey marketing software you’ll love.

Automate your marketing & grow your business. With Autopilot follow up new leads, nurture existing leads, send messages on every channel and automate your marketing with simple and visual customer journey marketing software. It’s as easy as dragging and dropping Triggers, Actions and Conditions to automate your marketing. Best of all Autopilot integrates and automates the applications you’re already using like Slack and Freshdesk.