Slack + Segment + Freshdesk integration

Use Autopilot to create journeys that use the Slack, Segment and Freshdesk integrations.

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Marketing Automation ideas to integrate Slack, Segment and Freshdesk.

Segment Event to Freshdesk Update Ticket to Send Slack Message

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Freshdesk Contact Updated to Send Slack Message to Send Segment Event

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Freshdesk New Contact to Send Slack Message to Send Segment Event

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New Freshdesk Ticket to Send Slack Message to Send Segment Event

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Create New Freshdesk Ticket to Send Slack Message to Send Segment Event

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Create New Freshdesk Ticket to Send Segment Event to Send Slack Message

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Segment Event to Freshdesk Ticket Status to Send Slack Message

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New Freshdesk Ticket to Send Segment Event to Send Slack Message

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Segment Event to Send Segment Event to Send Slack Message

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Freshdesk Contact Updated to Send Segment Event to Send Slack Message

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Freshdesk New Contact to Send Segment Event to Send Slack Message

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Segment Event to Send Slack Message to Send Segment Event

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Freshdesk Ticket Updated to Send Slack Message to Send Segment Event

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Segment Event to Send Slack Message to Freshdesk Update Ticket

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Freshdesk Ticket Updated to Send Segment Event to Send Slack Message

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Showing 15 journey ideas for Slack, Segment and Freshdesk

About the Slack integration

Follow up on hot leads or key activities fast and build team alignment by automating Slack messages into your marketing journeys.

About the Segment integration

Personalize your marketing by triggering and personalizing your messages based on user events. Activate new users and drive higher engagement and retention.

About the Freshdesk integration

Freshdesk is cloud-based customer support software. Freshdesk and Autopilot allow you to start journeys based on tickets matching certain criteria and follow up when people have had both positive and negative experiences. You can also add tickets automatically based on actions that happen in the customer journey.

Create your own marketing automation journey

Using Triggers, Actions and Conditions included in the Slack integration, Segment integration and the Freshdesk integration.

Journey Triggers

Segment Event
Add a contact to a journey when they perform a Segment event.
Freshdesk Ticket Updated
Triggers when a Freshdesk ticket is updated .
Freshdesk Contact Updated
Triggers when a Freshdesk contact is updated.
Freshdesk New Contact
When a new contact is added to Freshdesk the journey is triggered.
New Freshdesk Ticket
Triggers when a new Freshdesk ticket is submitted or created. Can be filtered to match certain criteria.
Create New Freshdesk Ticket
Creates a new Freshdesk Ticket.

Conditions

Freshdesk Ticket Status
Checks the most recent ticket status with multiple outcomes.

Journey Actions

Send Slack Message
Send a contextual Slack message to a Slack channel.
Send Segment Event
Send a contextual Segment Event.
Freshdesk Update Ticket
Updates the latest ticket with new information or a status.

What is Autopilot?

Simple and visual customer journey marketing software you’ll love.

Automate your marketing & grow your business. With Autopilot follow up new leads, nurture existing leads, send messages on every channel and automate your marketing with simple and visual customer journey marketing software. It’s as easy as dragging and dropping Triggers, Actions and Conditions to automate your marketing. Best of all Autopilot integrates and automates the applications you’re already using like Slack, Segment and Freshdesk.