Twilio + Amplitude + Zendesk integration

Use Autopilot to create journeys that use the Twilio, Amplitude and Zendesk integrations.

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Marketing Automation ideas to integrate Twilio, Amplitude and Zendesk.

Twilio SMS Received to Zendesk Ticket Status to Send Amplitude Event

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Amplitude Event to Send Twilio SMS to Submit New Zendesk Ticket

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Twilio SMS Received to Submit New Zendesk Ticket to Send Amplitude Event

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Twilio SMS Received to Send Twilio SMS to Send Amplitude Event

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Submits New Zendesk Ticket to Send Twilio SMS to Send Amplitude Event

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Amplitude Event to Submit New Zendesk Ticket to Send Twilio SMS

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Twilio SMS Received to Send Amplitude Event to Send Twilio SMS

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Submits New Zendesk Ticket to Send Amplitude Event to Send Twilio SMS

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Amplitude Event to Zendesk Ticket Status to Send Twilio SMS

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Amplitude Event to Send Amplitude Event to Send Twilio SMS

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Amplitude Event to Send Twilio SMS to Send Amplitude Event

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Twilio SMS Received to Send Amplitude Event to Submit New Zendesk Ticket

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Showing 12 journey ideas for Twilio, Amplitude and Zendesk

About the Twilio integration

Create a multi-channel customer journey with personalized SMS messages. Use Autopilot's powerful conversational SMS features to capture replies, automate responses based on those replies (e.g. "yes" or "no") and trigger journeys based on incoming SMS messages (e.g. "subscribe"). There is simply no better way to automate SMS.

About the Amplitude integration

Amplitude provides product analytics to help companies understand user behavior. Product, marketing, and growth teams use Amplitude to discover and share insights about user engagement, retention, and revenue.

About the Zendesk integration

Zendesk is a service platform that builds software to empower organization and customer relationships. Zendesk’s family of products helps organizations understand their customers, improve communication, and offer support where and when it’s needed most.

Create your own marketing automation journey

Using Triggers, Actions and Conditions included in the Twilio integration, Amplitude integration and the Zendesk integration.

Journey Triggers

Twilio SMS Received
Add a contact to a journey when they SMS a keyword (e.g. "subscribe") to a number or messaging service.
Amplitude Event
Starts a journey based on an Amplitude Event.
Submits New Zendesk Ticket
When a new ticket is submitted that matches certain criteria trigger a new journey.

Conditions

Zendesk Ticket Status
Check the status or detail of the most recent ticket against a contact with a true or false outcome.

Journey Actions

Send Twilio SMS
Send a contact a personalized SMS. Capture replies and send follow-up messages based on their contents.
Send Amplitude Event
Send an Amplitude Event based on the outcome of a journey.
Submit New Zendesk Ticket
Submits a new Zendesk ticket for the contact in the journey.

What is Autopilot?

Simple and visual customer journey marketing software you’ll love.

Automate your marketing & grow your business. With Autopilot follow up new leads, nurture existing leads, send messages on every channel and automate your marketing with simple and visual customer journey marketing software. It’s as easy as dragging and dropping Triggers, Actions and Conditions to automate your marketing. Best of all Autopilot integrates and automates the applications you’re already using like Twilio, Amplitude and Zendesk.