Twilio + Custom Fields + Freshdesk integration

Use Autopilot to create journeys that use the Twilio, Custom Fields and Freshdesk integrations.

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Marketing Automation ideas to integrate Twilio, Custom Fields and Freshdesk.

Field Match to Update Field to Send Twilio SMS

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Twilio SMS Received to Check Field to Freshdesk Update Ticket

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Field Match to Check Field to Send Twilio SMS

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Twilio SMS Received to Update Field to Freshdesk Update Ticket

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Field Match to Send Twilio SMS to Freshdesk Update Ticket

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Freshdesk New Contact to Send Twilio SMS to Update Field

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Freshdesk Contact Updated to Send Twilio SMS to Update Field

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Twilio SMS Received to Send Twilio SMS to Update Field

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Twilio SMS Received to Freshdesk Ticket Status to Update Field

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Create New Freshdesk Ticket to Update Field to Send Twilio SMS

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Twilio SMS Received to Check Field to Send Twilio SMS

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Freshdesk Contact Updated to Update Field to Send Twilio SMS

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New Freshdesk Ticket to Update Field to Send Twilio SMS

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Freshdesk New Contact to Update Field to Send Twilio SMS

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Twilio SMS Received to Update Field to Send Twilio SMS

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Freshdesk Ticket Updated to Update Field to Send Twilio SMS

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Twilio SMS Received to Freshdesk Update Ticket to Update Field

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Field Match to Freshdesk Update Ticket to Send Twilio SMS

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Create New Freshdesk Ticket to Send Twilio SMS to Update Field

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New Freshdesk Ticket to Send Twilio SMS to Update Field

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Showing 20 journey ideas for Twilio, Custom Fields and Freshdesk

About the Twilio integration

Create a multi-channel customer journey with personalized SMS messages. Use Autopilot's powerful conversational SMS features to capture replies, automate responses based on those replies (e.g. "yes" or "no") and trigger journeys based on incoming SMS messages (e.g. "subscribe"). There is simply no better way to automate SMS.

About the Custom Fields integration

Capture the data about your leads and customers that’s important to you. Use it to trigger journeys and personalize messages.

About the Freshdesk integration

Freshdesk is cloud-based customer support software. Freshdesk and Autopilot allow you to start journeys based on tickets matching certain criteria and follow up when people have had both positive and negative experiences. You can also add tickets automatically based on actions that happen in the customer journey.

Create your own marketing automation journey

Using Triggers, Actions and Conditions included in the Twilio integration, Custom Fields integration and the Freshdesk integration.

Journey Triggers

Twilio SMS Received
Add a contact to a journey when they SMS a keyword (e.g. "subscribe") to a number or messaging service.
Field Match
Add a contact to a journey when a particular field's value meets your criteria (e.g. contains a particular word).
Freshdesk Ticket Updated
Triggers when a Freshdesk ticket is updated .
Freshdesk Contact Updated
Triggers when a Freshdesk contact is updated.
Freshdesk New Contact
When a new contact is added to Freshdesk the journey is triggered.
New Freshdesk Ticket
Triggers when a new Freshdesk ticket is submitted or created. Can be filtered to match certain criteria.
Create New Freshdesk Ticket
Creates a new Freshdesk Ticket.

Conditions

Check Field
Check if a field is a specific value, or meets some other criteria (e.g. contains a particular word).
Freshdesk Ticket Status
Checks the most recent ticket status with multiple outcomes.

Journey Actions

Send Twilio SMS
Send a contact a personalized SMS. Capture replies and send follow-up messages based on their contents.
Update Field
Update a field to a specific value.
Freshdesk Update Ticket
Updates the latest ticket with new information or a status.

What is Autopilot?

Simple and visual customer journey marketing software you’ll love.

Automate your marketing & grow your business. With Autopilot follow up new leads, nurture existing leads, send messages on every channel and automate your marketing with simple and visual customer journey marketing software. It’s as easy as dragging and dropping Triggers, Actions and Conditions to automate your marketing. Best of all Autopilot integrates and automates the applications you’re already using like Twilio, Custom Fields and Freshdesk.