Twilio + Delighted + Zendesk integration

Use Autopilot to create journeys that use the Twilio, Delighted and Zendesk integrations.

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Marketing Automation ideas to integrate Twilio, Delighted and Zendesk.

Delighted NPS Response to Check Delighted NPS Response to Send Twilio SMS

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Delighted NPS Response to Zendesk Ticket Status to Send Twilio SMS

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Delighted NPS Response to Send Delighted NPS Survey to Send Twilio SMS

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Submits New Zendesk Ticket to Check Delighted NPS Response to Send Twilio SMS

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Twilio SMS Received to Send Delighted NPS Survey to Submit New Zendesk Ticket

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Twilio SMS Received to Check Delighted NPS Response to Send Twilio SMS

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Delighted NPS Response to Send Twilio SMS to Send Delighted NPS Survey

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Twilio SMS Received to Check Delighted NPS Response to Submit New Zendesk Ticket

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Twilio SMS Received to Zendesk Ticket Status to Send Delighted NPS Survey

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Submits New Zendesk Ticket to Send Twilio SMS to Send Delighted NPS Survey

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Delighted NPS Response to Submit New Zendesk Ticket to Send Twilio SMS

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Twilio SMS Received to Send Twilio SMS to Send Delighted NPS Survey

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Twilio SMS Received to Send Delighted NPS Survey to Send Twilio SMS

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Delighted NPS Response to Send Twilio SMS to Submit New Zendesk Ticket

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Twilio SMS Received to Submit New Zendesk Ticket to Send Delighted NPS Survey

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Submits New Zendesk Ticket to Send Delighted NPS Survey to Send Twilio SMS

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Showing 16 journey ideas for Twilio, Delighted and Zendesk

About the Twilio integration

Create a multi-channel customer journey with personalized SMS messages. Use Autopilot's powerful conversational SMS features to capture replies, automate responses based on those replies (e.g. "yes" or "no") and trigger journeys based on incoming SMS messages (e.g. "subscribe"). There is simply no better way to automate SMS.

About the Delighted integration

With Delighted send NPS surveys and automate follow up to promoters and detractors. Delighted is the easiest and most beautiful way to measure customer happiness. Are your customers delighted? The fastest and easiest way to gather actionable feedback from your customers. Delighted uses the Net Promoter System® to gather real feedback from your customers – in minutes not weeks. No technical knowledge required.

About the Zendesk integration

Zendesk is a service platform that builds software to empower organization and customer relationships. Zendesk’s family of products helps organizations understand their customers, improve communication, and offer support where and when it’s needed most.

Create your own marketing automation journey

Using Triggers, Actions and Conditions included in the Twilio integration, Delighted integration and the Zendesk integration.

Journey Triggers

Twilio SMS Received
Add a contact to a journey when they SMS a keyword (e.g. "subscribe") to a number or messaging service.
Delighted NPS Response
Trigger a journey based on an NPS Response grouped by Promoter, Passive or Detractor.
Submits New Zendesk Ticket
When a new ticket is submitted that matches certain criteria trigger a new journey.

Conditions

Check Delighted NPS Response
Check the previous NPS response of the contact in the journey.
Zendesk Ticket Status
Check the status or detail of the most recent ticket against a contact with a true or false outcome.

Journey Actions

Send Twilio SMS
Send a contact a personalized SMS. Capture replies and send follow-up messages based on their contents.
Send Delighted NPS Survey
Send an NPS survey via Delighted to the contact in the journey.
Submit New Zendesk Ticket
Submits a new Zendesk ticket for the contact in the journey.

What is Autopilot?

Simple and visual customer journey marketing software you’ll love.

Automate your marketing & grow your business. With Autopilot follow up new leads, nurture existing leads, send messages on every channel and automate your marketing with simple and visual customer journey marketing software. It’s as easy as dragging and dropping Triggers, Actions and Conditions to automate your marketing. Best of all Autopilot integrates and automates the applications you’re already using like Twilio, Delighted and Zendesk.