Twilio + Facebook + Help Scout integration

Use Autopilot to create journeys that use the Twilio, Facebook and Help Scout integrations.

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Marketing Automation ideas to integrate Twilio, Facebook and Help Scout.

Help Scout Satisfaction Rating to Send Twilio SMS to Remove From Facebook Custom Audience

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Twilio SMS Received to Has Submitted Facebook Lead Ad to Send Twilio SMS

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Help Scout Tag to Send Twilio SMS to Remove From Facebook Custom Audience

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Twilio SMS Received to Send Twilio SMS to Add to Facebook Custom Audience

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Twilio SMS Received to Send Twilio SMS to Remove From Facebook Custom Audience

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Help Scout Satisfaction Rating to Add to Facebook Custom Audience to Send Twilio SMS

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Facebook Lead Ad Submitted to Add to Facebook Custom Audience to Send Twilio SMS

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Help Scout Tag to Send Twilio SMS to Add to Facebook Custom Audience

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Facebook Lead Ad Submitted to Send Twilio SMS to Add to Facebook Custom Audience

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Help Scout Create Conversation to Add to Facebook Custom Audience to Send Twilio SMS

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Help Scout Satisfaction Rating to Remove From Facebook Custom Audience to Send Twilio SMS

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Help Scout Tag to Remove From Facebook Custom Audience to Send Twilio SMS

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Twilio SMS Received to Add to Facebook Custom Audience to Send Twilio SMS

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Help Scout Create Conversation to Send Twilio SMS to Remove From Facebook Custom Audience

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Help Scout Create Conversation to Send Twilio SMS to Add to Facebook Custom Audience

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Facebook Lead Ad Submitted to Remove From Facebook Custom Audience to Send Twilio SMS

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Help Scout Create Conversation to Has Submitted Facebook Lead Ad to Send Twilio SMS

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Facebook Lead Ad Submitted to Send Twilio SMS to Remove From Facebook Custom Audience

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Facebook Lead Ad Submitted to Has Submitted Facebook Lead Ad to Send Twilio SMS

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Help Scout Tag to Has Submitted Facebook Lead Ad to Send Twilio SMS

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Showing 20 journey ideas for Twilio, Facebook and Help Scout

About the Twilio integration

Create a multi-channel customer journey with personalized SMS messages. Use Autopilot's powerful conversational SMS features to capture replies, automate responses based on those replies (e.g. "yes" or "no") and trigger journeys based on incoming SMS messages (e.g. "subscribe"). There is simply no better way to automate SMS.

About the Facebook integration

Facebook is an online social networking service that allows its users to connect with friends and family as well as make new connections. It provides its users with the ability to create a profile, update information, add images, send friend requests, and accept requests from other users. Its features include status update, photo tagging and sharing, and more.

About the Help Scout integration

Help Scout makes excellent customer service achievable for companies of all sizes. The Autopilot and Help Scout integration allows you to display customer information directly in Help Scout. Shapes allow you to create new tickets in journeys and trigger new journeys when conversations are tagged.

Create your own marketing automation journey

Using Triggers, Actions and Conditions included in the Twilio integration, Facebook integration and the Help Scout integration.

Journey Triggers

Twilio SMS Received
Add a contact to a journey when they SMS a keyword (e.g. "subscribe") to a number or messaging service.
Facebook Lead Ad Submitted
Add a contact to a journey when they submit a Facebook Lead Ad.
Help Scout Tag
Trigger when a new tag is added to a Help Scout conversation.
Help Scout Satisfaction Rating
Triggers when a conversation has a satisfaction rating.
Help Scout Create Conversation
Creates a new Help Scout conversation.

Conditions

Has Submitted Facebook Lead Ad
Check if a contact has previously submitted a specific Facebook Lead Ad.

Journey Actions

Send Twilio SMS
Send a contact a personalized SMS. Capture replies and send follow-up messages based on their contents.
Remove From Facebook Custom Audience
Remove a contact from a Facebook Custom Audience.
Add to Facebook Custom Audience
Add a contact to a Facebook Custom Audience.

What is Autopilot?

Simple and visual customer journey marketing software you’ll love.

Automate your marketing & grow your business. With Autopilot follow up new leads, nurture existing leads, send messages on every channel and automate your marketing with simple and visual customer journey marketing software. It’s as easy as dragging and dropping Triggers, Actions and Conditions to automate your marketing. Best of all Autopilot integrates and automates the applications you’re already using like Twilio, Facebook and Help Scout.