Twilio + Freshdesk Integration

Use Autopilot to automate and integrate Twilio and Freshdesk.

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Marketing Automation ideas to integrate Twilio and Freshdesk

Freshdesk Contact Updated to Freshdesk Ticket Status to Send Twilio SMS

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Create New Freshdesk Ticket to Send Twilio SMS

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Create New Freshdesk Ticket to Freshdesk Update Ticket to Send Twilio SMS

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Freshdesk Contact Updated to Send Twilio SMS to Add to Facebook Custom Audience

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Twilio SMS Received to Freshdesk Ticket Status to Schedule Pipedrive Activity

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New Freshdesk Ticket to Send Twilio SMS

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Freshdesk Ticket Updated to Freshdesk Ticket Status to Send Twilio SMS

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Page Visited to Freshdesk Update Ticket to Send Twilio SMS

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Twilio SMS Received to Freshdesk Ticket Status to Send Slack Message

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Twilio SMS Received to Freshdesk Ticket Status to Remove From List

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New Freshdesk Ticket to Send Twilio SMS to Show Headsup Message

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Create New Freshdesk Ticket to Add to Facebook Custom Audience

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New Freshdesk Ticket to Send Twilio SMS

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Freshdesk New Contact to Remove From List

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New Freshdesk Ticket to Send Twilio SMS

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Twilio SMS Received to Show Headsup Message

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New Freshdesk Ticket to Update Pipedrive Person Field to Send Twilio SMS

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Freshdesk Contact Updated to Send Twilio SMS to Send Slack Message

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Twilio SMS Received to Show Headsup Message

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Twilio SMS Received to Add to Facebook Custom Audience to Freshdesk Update Ticket

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Showing 20 of 586 Marketing Automation ideas using Autopilot's Twilio and Freshdesk integration.

About Twilio

Create a multi-channel customer journey with personalized SMS messages. Use Autopilot's powerful conversational SMS features to capture replies, automate responses based on those replies (e.g. "yes" or "no") and trigger journeys based on incoming SMS messages (e.g. "subscribe"). There is simply no better way to automate SMS.

About Freshdesk

Freshdesk is cloud-based customer support software. Freshdesk and Autopilot allow you to start journeys based on tickets matching certain criteria and follow up when people have had both positive and negative experiences. You can also add tickets automatically based on actions that happen in the customer journey.

Create your own marketing automation journey

Using Triggers, Actions and Conditions included in Twilio integration.

Triggers

Twilio SMS Received
Add a contact to a journey when they SMS a keyword (e.g. "subscribe") to a number or messaging service.
Freshdesk Ticket Updated
Triggers when a Freshdesk ticket is updated .
Freshdesk Contact Updated
Triggers when a Freshdesk contact is updated.
Freshdesk New Contact
When a new contact is added to Freshdesk the journey is triggered.
New Freshdesk Ticket
Triggers when a new Freshdesk ticket is submitted or created. Can be filtered to match certain criteria.
Create New Freshdesk Ticket
Creates a new Freshdesk Ticket.

Conditions

Freshdesk Ticket Status
Checks the most recent ticket status with multiple outcomes.

Actions

Send Twilio SMS
Send a contact a personalized SMS. Capture replies and send follow-up messages based on their contents.
Freshdesk Update Ticket
Updates the latest ticket with new information or a status.

What is Autopilot?

Simple and visual customer journey marketing software you’ll love.

Automate your marketing & grow your business. With Autopilot follow up new leads, nurture existing leads, send messages on every channel and automate your marketing with simple and visual customer journey marketing software. It’s as easy as dragging and dropping Triggers, Actions and Conditions to automate your marketing. Best of all Autopilot integrates and automates the applications you’re already using like Twilio and Freshdesk.