Twilio + Freshdesk + AB Split Testing integration

Use Autopilot to create journeys that use the Twilio, Freshdesk and AB Split Testing integrations.

Upcoming

Marketing Automation ideas to integrate Twilio, Freshdesk and AB Split Testing.

Freshdesk Contact Updated to AB Split to Send Twilio SMS

Try this free

Create New Freshdesk Ticket to Send Twilio SMS to Freshdesk Update Ticket

Try this free

Twilio SMS Received to Freshdesk Ticket Status to Send Twilio SMS

Try this free

Freshdesk Ticket Updated to Send Twilio SMS to Freshdesk Update Ticket

Try this free

Freshdesk Ticket Updated to Send Twilio SMS to AB Split

Try this free

Freshdesk New Contact to Freshdesk Update Ticket to Send Twilio SMS

Try this free

Freshdesk New Contact to Send Twilio SMS to Freshdesk Update Ticket

Try this free

Twilio SMS Received to Send Twilio SMS to Freshdesk Update Ticket

Try this free

New Freshdesk Ticket to Freshdesk Update Ticket to Send Twilio SMS

Try this free

Freshdesk New Contact to Send Twilio SMS to AB Split

Try this free

Freshdesk Ticket Updated to Freshdesk Ticket Status to Send Twilio SMS

Try this free

Freshdesk New Contact to AB Split to Send Twilio SMS

Try this free

Twilio SMS Received to AB Split to Freshdesk Update Ticket

Try this free

Twilio SMS Received to Freshdesk Update Ticket to AB Split

Try this free

Freshdesk Ticket Updated to AB Split to Send Twilio SMS

Try this free

New Freshdesk Ticket to Send Twilio SMS to Freshdesk Update Ticket

Try this free

Freshdesk Contact Updated to Send Twilio SMS to Freshdesk Update Ticket

Try this free

New Freshdesk Ticket to Send Twilio SMS to AB Split

Try this free

Freshdesk Contact Updated to Freshdesk Ticket Status to Send Twilio SMS

Try this free

Create New Freshdesk Ticket to Freshdesk Update Ticket to Send Twilio SMS

Try this free

Showing 20 journey ideas for Twilio, Freshdesk and AB Split Testing

About the Twilio integration

Create a multi-channel customer journey with personalized SMS messages. Use Autopilot's powerful conversational SMS features to capture replies, automate responses based on those replies (e.g. "yes" or "no") and trigger journeys based on incoming SMS messages (e.g. "subscribe"). There is simply no better way to automate SMS.

About the Freshdesk integration

Freshdesk is cloud-based customer support software. Freshdesk and Autopilot allow you to start journeys based on tickets matching certain criteria and follow up when people have had both positive and negative experiences. You can also add tickets automatically based on actions that happen in the customer journey.

About the AB Split Testing integration

AB Split Testing is vital to optimizing your marketing. Running regular experiments helps you to maximize the impact of your marketing spend. For example, you might setup an AB Split Test to see which email subject line leads to the best open or click rate. Or you might setup a test to see which Facebook Ad leads to the most conversions. Ongoing success in marketing comes down to making AB Split Testing part of every customer journey. Autopilot makes that easy.

Create your own marketing automation journey

Using Triggers, Actions and Conditions included in the Twilio integration, Freshdesk integration and the AB Split Testing integration.

Journey Triggers

Twilio SMS Received
Add a contact to a journey when they SMS a keyword (e.g. "subscribe") to a number or messaging service.
Freshdesk Ticket Updated
Triggers when a Freshdesk ticket is updated .
Freshdesk Contact Updated
Triggers when a Freshdesk contact is updated.
Freshdesk New Contact
When a new contact is added to Freshdesk the journey is triggered.
New Freshdesk Ticket
Triggers when a new Freshdesk ticket is submitted or created. Can be filtered to match certain criteria.
Create New Freshdesk Ticket
Creates a new Freshdesk Ticket.

Conditions

Freshdesk Ticket Status
Checks the most recent ticket status with multiple outcomes.

Journey Actions

Send Twilio SMS
Send a contact a personalized SMS. Capture replies and send follow-up messages based on their contents.
Freshdesk Update Ticket
Updates the latest ticket with new information or a status.
AB Split
Randomly split contacts into two groups.

What is Autopilot?

Simple and visual customer journey marketing software you’ll love.

Automate your marketing & grow your business. With Autopilot follow up new leads, nurture existing leads, send messages on every channel and automate your marketing with simple and visual customer journey marketing software. It’s as easy as dragging and dropping Triggers, Actions and Conditions to automate your marketing. Best of all Autopilot integrates and automates the applications you’re already using like Twilio, Freshdesk and AB Split Testing.