Twilio + Freshdesk + Autopilot API integration

Use Autopilot to create journeys that use the Twilio, Freshdesk and Autopilot API integrations.

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Marketing Automation ideas to integrate Twilio, Freshdesk and Autopilot API.

Freshdesk Ticket Updated to Send Twilio SMS to Freshdesk Update Ticket

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Freshdesk New Contact to Freshdesk Update Ticket to Send Twilio SMS

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API Trigger to Freshdesk Update Ticket to Send Twilio SMS

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Create New Freshdesk Ticket to Freshdesk Update Ticket to Send Twilio SMS

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New Freshdesk Ticket to Send Twilio SMS to Freshdesk Update Ticket

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Twilio SMS Received to Freshdesk Update Ticket to Send Twilio SMS

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API Trigger to Freshdesk Ticket Status to Send Twilio SMS

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Twilio SMS Received to Freshdesk Ticket Status to Send Twilio SMS

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Create New Freshdesk Ticket to Freshdesk Ticket Status to Send Twilio SMS

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Freshdesk Ticket Updated to Freshdesk Ticket Status to Send Twilio SMS

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Freshdesk New Contact to Send Twilio SMS to Freshdesk Update Ticket

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Freshdesk Contact Updated to Freshdesk Ticket Status to Send Twilio SMS

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Freshdesk Contact Updated to Freshdesk Update Ticket to Send Twilio SMS

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Freshdesk Contact Updated to Send Twilio SMS to Freshdesk Update Ticket

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New Freshdesk Ticket to Freshdesk Ticket Status to Send Twilio SMS

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New Freshdesk Ticket to Freshdesk Update Ticket to Send Twilio SMS

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Twilio SMS Received to Send Twilio SMS to Freshdesk Update Ticket

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Create New Freshdesk Ticket to Send Twilio SMS to Freshdesk Update Ticket

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API Trigger to Send Twilio SMS to Freshdesk Update Ticket

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Freshdesk New Contact to Freshdesk Ticket Status to Send Twilio SMS

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Showing 20 journey ideas for Twilio, Freshdesk and Autopilot API

About the Twilio integration

Create a multi-channel customer journey with personalized SMS messages. Use Autopilot's powerful conversational SMS features to capture replies, automate responses based on those replies (e.g. "yes" or "no") and trigger journeys based on incoming SMS messages (e.g. "subscribe"). There is simply no better way to automate SMS.

About the Freshdesk integration

Freshdesk is cloud-based customer support software. Freshdesk and Autopilot allow you to start journeys based on tickets matching certain criteria and follow up when people have had both positive and negative experiences. You can also add tickets automatically based on actions that happen in the customer journey.

About the Autopilot API integration

The Autopilot REST API allows you to send contacts from Autopilot to your app, add contacts from your app into Autopilot, trigger Autopilot journeys from your app, keep unsubscribes in sync between Autopilot and your app, enhance contact profiles with custom fields and data from your app and get data from your app into and out of Salesforce using Autopilot's native integration.

Create your own marketing automation journey

Using Triggers, Actions and Conditions included in the Twilio integration, Freshdesk integration and the Autopilot API integration.

Journey Triggers

Twilio SMS Received
Add a contact to a journey when they SMS a keyword (e.g. "subscribe") to a number or messaging service.
Freshdesk Ticket Updated
Triggers when a Freshdesk ticket is updated .
Freshdesk Contact Updated
Triggers when a Freshdesk contact is updated.
Freshdesk New Contact
When a new contact is added to Freshdesk the journey is triggered.
New Freshdesk Ticket
Triggers when a new Freshdesk ticket is submitted or created. Can be filtered to match certain criteria.
Create New Freshdesk Ticket
Creates a new Freshdesk Ticket.
API Trigger
Add a contact to a journey using a custom API call.

Conditions

Freshdesk Ticket Status
Checks the most recent ticket status with multiple outcomes.

Journey Actions

Send Twilio SMS
Send a contact a personalized SMS. Capture replies and send follow-up messages based on their contents.
Freshdesk Update Ticket
Updates the latest ticket with new information or a status.

What is Autopilot?

Simple and visual customer journey marketing software you’ll love.

Automate your marketing & grow your business. With Autopilot follow up new leads, nurture existing leads, send messages on every channel and automate your marketing with simple and visual customer journey marketing software. It’s as easy as dragging and dropping Triggers, Actions and Conditions to automate your marketing. Best of all Autopilot integrates and automates the applications you’re already using like Twilio, Freshdesk and Autopilot API.