Twilio + Freshdesk + Heap integration

Use Autopilot to create journeys that use the Twilio, Freshdesk and Heap integrations.

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Marketing Automation ideas to integrate Twilio, Freshdesk and Heap.

Freshdesk New Contact to Freshdesk Update Ticket to Send Twilio SMS

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Freshdesk Contact Updated to Freshdesk Update Ticket to Send Twilio SMS

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Heap Event to Freshdesk Update Ticket to Send Twilio SMS

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Twilio SMS Received to Freshdesk Update Ticket to Send Twilio SMS

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Freshdesk Contact Updated to Freshdesk Ticket Status to Send Twilio SMS

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Freshdesk Ticket Updated to Send Twilio SMS to Freshdesk Update Ticket

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New Freshdesk Ticket to Freshdesk Ticket Status to Send Twilio SMS

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Freshdesk New Contact to Freshdesk Ticket Status to Send Twilio SMS

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Freshdesk Ticket Updated to Freshdesk Update Ticket to Send Twilio SMS

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Freshdesk Ticket Updated to Freshdesk Ticket Status to Send Twilio SMS

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New Freshdesk Ticket to Send Twilio SMS to Freshdesk Update Ticket

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Twilio SMS Received to Freshdesk Ticket Status to Send Twilio SMS

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Heap Event to Send Twilio SMS to Freshdesk Update Ticket

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Twilio SMS Received to Send Twilio SMS to Freshdesk Update Ticket

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Heap Event to Freshdesk Ticket Status to Send Twilio SMS

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Freshdesk Contact Updated to Send Twilio SMS to Freshdesk Update Ticket

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Create New Freshdesk Ticket to Freshdesk Ticket Status to Send Twilio SMS

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Freshdesk New Contact to Send Twilio SMS to Freshdesk Update Ticket

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Create New Freshdesk Ticket to Send Twilio SMS to Freshdesk Update Ticket

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Create New Freshdesk Ticket to Freshdesk Update Ticket to Send Twilio SMS

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Showing 20 journey ideas for Twilio, Freshdesk and Heap

About the Twilio integration

Create a multi-channel customer journey with personalized SMS messages. Use Autopilot's powerful conversational SMS features to capture replies, automate responses based on those replies (e.g. "yes" or "no") and trigger journeys based on incoming SMS messages (e.g. "subscribe"). There is simply no better way to automate SMS.

About the Freshdesk integration

Freshdesk is cloud-based customer support software. Freshdesk and Autopilot allow you to start journeys based on tickets matching certain criteria and follow up when people have had both positive and negative experiences. You can also add tickets automatically based on actions that happen in the customer journey.

About the Heap integration

Heap allows you to aggregate, organize, and visualize all of your business data in one place. By streaming your Autopilot data to Heap you’ll instantly gain the visibility you need to make data-driven decisions across the entire customer journey. You can also easily add people to journeys in Autopilot when they perform an event that you’re tracking in Heap.

Create your own marketing automation journey

Using Triggers, Actions and Conditions included in the Twilio integration, Freshdesk integration and the Heap integration.

Journey Triggers

Twilio SMS Received
Add a contact to a journey when they SMS a keyword (e.g. "subscribe") to a number or messaging service.
Freshdesk Ticket Updated
Triggers when a Freshdesk ticket is updated .
Freshdesk Contact Updated
Triggers when a Freshdesk contact is updated.
Freshdesk New Contact
When a new contact is added to Freshdesk the journey is triggered.
New Freshdesk Ticket
Triggers when a new Freshdesk ticket is submitted or created. Can be filtered to match certain criteria.
Create New Freshdesk Ticket
Creates a new Freshdesk Ticket.
Heap Event
Add a contact to a journey when they perform a Heap event.

Conditions

Freshdesk Ticket Status
Checks the most recent ticket status with multiple outcomes.

Journey Actions

Send Twilio SMS
Send a contact a personalized SMS. Capture replies and send follow-up messages based on their contents.
Freshdesk Update Ticket
Updates the latest ticket with new information or a status.

What is Autopilot?

Simple and visual customer journey marketing software you’ll love.

Automate your marketing & grow your business. With Autopilot follow up new leads, nurture existing leads, send messages on every channel and automate your marketing with simple and visual customer journey marketing software. It’s as easy as dragging and dropping Triggers, Actions and Conditions to automate your marketing. Best of all Autopilot integrates and automates the applications you’re already using like Twilio, Freshdesk and Heap.