Twilio + Freshdesk + Lists integration

Use Autopilot to create journeys that use the Twilio, Freshdesk and Lists integrations.

Upcoming

Marketing Automation ideas to integrate Twilio, Freshdesk and Lists.

Create New Freshdesk Ticket to Add to List to Send Twilio SMS

Try this free

Freshdesk New Contact to Freshdesk Ticket Status to Send Twilio SMS

Try this free

Freshdesk Contact Updated to Send Twilio SMS to Add to List

Try this free

Freshdesk Ticket Updated to Remove From List to Send Twilio SMS

Try this free

Freshdesk Contact Updated to Is on List or Segment to Send Twilio SMS

Try this free

Twilio SMS Received to Check Lead Status to Freshdesk Update Ticket

Try this free

Freshdesk Contact Updated to Send Twilio SMS to Remove From List

Try this free

Freshdesk New Contact to Freshdesk Update Ticket to Send Twilio SMS

Try this free

Removed From List to Send Twilio SMS to Freshdesk Update Ticket

Try this free

Freshdesk Ticket Updated to Freshdesk Update Ticket to Send Twilio SMS

Try this free

Freshdesk New Contact to Remove From List to Send Twilio SMS

Try this free

Create New Freshdesk Ticket to Freshdesk Ticket Status to Send Twilio SMS

Try this free

New Freshdesk Ticket to Freshdesk Ticket Status to Send Twilio SMS

Try this free

Freshdesk New Contact to Add to List to Send Twilio SMS

Try this free

Freshdesk Ticket Updated to Add to List to Send Twilio SMS

Try this free

New Freshdesk Ticket to Add to List to Send Twilio SMS

Try this free

Create New Freshdesk Ticket to Remove From List to Send Twilio SMS

Try this free

Freshdesk Contact Updated to Remove From List to Send Twilio SMS

Try this free

New Freshdesk Ticket to Send Twilio SMS to Add to List

Try this free

Freshdesk Contact Updated to Freshdesk Update Ticket to Send Twilio SMS

Try this free

Showing 20 journey ideas for Twilio, Freshdesk and Lists

About the Twilio integration

Create a multi-channel customer journey with personalized SMS messages. Use Autopilot's powerful conversational SMS features to capture replies, automate responses based on those replies (e.g. "yes" or "no") and trigger journeys based on incoming SMS messages (e.g. "subscribe"). There is simply no better way to automate SMS.

About the Freshdesk integration

Freshdesk is cloud-based customer support software. Freshdesk and Autopilot allow you to start journeys based on tickets matching certain criteria and follow up when people have had both positive and negative experiences. You can also add tickets automatically based on actions that happen in the customer journey.

About the Lists integration

Lists allow you to easily sort and manage your contacts. Whether it's a newsletter subscription list, a list of attendees of an event, or a list of customers, Autopilot makes it easy to create, manage and communicate with lists.

Create your own marketing automation journey

Using Triggers, Actions and Conditions included in the Twilio integration, Freshdesk integration and the Lists integration.

Journey Triggers

Twilio SMS Received
Add a contact to a journey when they SMS a keyword (e.g. "subscribe") to a number or messaging service.
Freshdesk Ticket Updated
Triggers when a Freshdesk ticket is updated .
Freshdesk Contact Updated
Triggers when a Freshdesk contact is updated.
Freshdesk New Contact
When a new contact is added to Freshdesk the journey is triggered.
New Freshdesk Ticket
Triggers when a new Freshdesk ticket is submitted or created. Can be filtered to match certain criteria.
Create New Freshdesk Ticket
Creates a new Freshdesk Ticket.
List Trigger
Add contacts on a list to a journey.
Removed From List
Add a contact to a journey when they are removed from a list.

Conditions

Freshdesk Ticket Status
Checks the most recent ticket status with multiple outcomes.
Is on List or Segment
Check if a contact is on a specific list or smart segment.
Check Lead Status
Check if a lead or contact has a specific status on an opportunity.

Journey Actions

Send Twilio SMS
Send a contact a personalized SMS. Capture replies and send follow-up messages based on their contents.
Freshdesk Update Ticket
Updates the latest ticket with new information or a status.
Add to List
Add a contact to a list.
Remove From List
Remove a contact from a list.

What is Autopilot?

Simple and visual customer journey marketing software you’ll love.

Automate your marketing & grow your business. With Autopilot follow up new leads, nurture existing leads, send messages on every channel and automate your marketing with simple and visual customer journey marketing software. It’s as easy as dragging and dropping Triggers, Actions and Conditions to automate your marketing. Best of all Autopilot integrates and automates the applications you’re already using like Twilio, Freshdesk and Lists.