Twilio + Headsup + Freshdesk integration

Use Autopilot to create journeys that use the Twilio, Headsup and Freshdesk integrations.

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Marketing Automation ideas to integrate Twilio, Headsup and Freshdesk.

Freshdesk Contact Updated to Show Headsup Message to Send Twilio SMS

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Create New Freshdesk Ticket to Show Headsup Message to Send Twilio SMS

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Twilio SMS Received to Check Headsup Status to Send Twilio SMS

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Freshdesk Ticket Updated to Send Twilio SMS to Show Headsup Message

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Twilio SMS Received to Freshdesk Update Ticket to Show Headsup Message

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Create New Freshdesk Ticket to Send Twilio SMS to Show Headsup Message

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Twilio SMS Received to Check Headsup Status to Freshdesk Update Ticket

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Freshdesk Contact Updated to Send Twilio SMS to Show Headsup Message

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Freshdesk Ticket Updated to Check Headsup Status to Send Twilio SMS

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Twilio SMS Received to Show Headsup Message to Send Twilio SMS

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New Freshdesk Ticket to Check Headsup Status to Send Twilio SMS

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Freshdesk Contact Updated to Check Headsup Status to Send Twilio SMS

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Twilio SMS Received to Freshdesk Ticket Status to Show Headsup Message

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Freshdesk New Contact to Check Headsup Status to Send Twilio SMS

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New Freshdesk Ticket to Send Twilio SMS to Show Headsup Message

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Create New Freshdesk Ticket to Check Headsup Status to Send Twilio SMS

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Freshdesk Ticket Updated to Show Headsup Message to Send Twilio SMS

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Twilio SMS Received to Show Headsup Message to Freshdesk Update Ticket

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Freshdesk New Contact to Send Twilio SMS to Show Headsup Message

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Freshdesk New Contact to Show Headsup Message to Send Twilio SMS

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Showing 20 journey ideas for Twilio, Headsup and Freshdesk

About the Twilio integration

Create a multi-channel customer journey with personalized SMS messages. Use Autopilot's powerful conversational SMS features to capture replies, automate responses based on those replies (e.g. "yes" or "no") and trigger journeys based on incoming SMS messages (e.g. "subscribe"). There is simply no better way to automate SMS.

About the Headsup integration

Display personalized, timely messages to people that visit your website, landing pages, store, blog, knowledge base or app. Acquire new subscribers, capture replies, and create beautiful call to actions to nudge people in the right direction.

About the Freshdesk integration

Freshdesk is cloud-based customer support software. Freshdesk and Autopilot allow you to start journeys based on tickets matching certain criteria and follow up when people have had both positive and negative experiences. You can also add tickets automatically based on actions that happen in the customer journey.

Create your own marketing automation journey

Using Triggers, Actions and Conditions included in the Twilio integration, Headsup integration and the Freshdesk integration.

Journey Triggers

Twilio SMS Received
Add a contact to a journey when they SMS a keyword (e.g. "subscribe") to a number or messaging service.
Freshdesk Ticket Updated
Triggers when a Freshdesk ticket is updated .
Freshdesk Contact Updated
Triggers when a Freshdesk contact is updated.
Freshdesk New Contact
When a new contact is added to Freshdesk the journey is triggered.
New Freshdesk Ticket
Triggers when a new Freshdesk ticket is submitted or created. Can be filtered to match certain criteria.
Create New Freshdesk Ticket
Creates a new Freshdesk Ticket.

Conditions

Check Headsup Status
Check whether a contact has interacted with a Headsup message in a specific way (e.g. opened or responded).
Freshdesk Ticket Status
Checks the most recent ticket status with multiple outcomes.

Journey Actions

Send Twilio SMS
Send a contact a personalized SMS. Capture replies and send follow-up messages based on their contents.
Show Headsup Message
Show a contact a personalized message on a website, landing page, blog or inside an app.
Freshdesk Update Ticket
Updates the latest ticket with new information or a status.

What is Autopilot?

Simple and visual customer journey marketing software you’ll love.

Automate your marketing & grow your business. With Autopilot follow up new leads, nurture existing leads, send messages on every channel and automate your marketing with simple and visual customer journey marketing software. It’s as easy as dragging and dropping Triggers, Actions and Conditions to automate your marketing. Best of all Autopilot integrates and automates the applications you’re already using like Twilio, Headsup and Freshdesk.