Twilio + Help Scout Integration

Use Autopilot to automate and integrate Twilio and Help Scout.

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Marketing Automation ideas to integrate Twilio and Help Scout

Instapage Form Submitted to Send Twilio SMS

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Help Scout Satisfaction Rating to Send Twilio SMS to Set Salesforce Campaign Member Status

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Help Scout Create Conversation to Send Twilio SMS

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Help Scout Tag to Send Twilio SMS

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Help Scout Create Conversation to Send Twilio SMS to Update Salesforce Field

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Help Scout Create Conversation to Send Twilio SMS

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Help Scout Tag to Send Twilio SMS

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Help Scout Satisfaction Rating to Check Lead Status to Send Twilio SMS

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Help Scout Satisfaction Rating to Send Twilio SMS

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Help Scout Create Conversation to Send Twilio SMS to Add to Google AdWords Audience

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Help Scout Tag to Send Twilio SMS

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Help Scout Satisfaction Rating to Send Twilio SMS

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Help Scout Satisfaction Rating to Send Slack Message

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Help Scout Create Conversation to Has Submitted Form to Send Twilio SMS

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Help Scout Tag to Send Twilio SMS to Update Pipedrive Deal Stage

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Help Scout Create Conversation to Set Salesforce Campaign Member Status

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Help Scout Satisfaction Rating to Send Slack Message to Send Twilio SMS

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Twilio SMS Received to Set Salesforce Campaign Member Status

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Help Scout Satisfaction Rating to Has Submitted Form to Send Twilio SMS

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Help Scout Satisfaction Rating to Update Salesforce Field to Send Twilio SMS

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Showing 20 of 180 Marketing Automation ideas using Autopilot's Twilio and Help Scout integration.

About Twilio

Create a multi-channel customer journey with personalized SMS messages. Use Autopilot's powerful conversational SMS features to capture replies, automate responses based on those replies (e.g. "yes" or "no") and trigger journeys based on incoming SMS messages (e.g. "subscribe"). There is simply no better way to automate SMS.

About Help Scout

Help Scout makes excellent customer service achievable for companies of all sizes. The Autopilot and Help Scout integration allows you to display customer information directly in Help Scout. Shapes allow you to create new tickets in journeys and trigger new journeys when conversations are tagged.

Create your own marketing automation journey

Using Triggers, Actions and Conditions included in Twilio integration.

Triggers

Twilio SMS Received
Add a contact to a journey when they SMS a keyword (e.g. "subscribe") to a number or messaging service.
Help Scout Tag
Trigger when a new tag is added to a Help Scout conversation.
Help Scout Satisfaction Rating
Triggers when a conversation has a satisfaction rating.
Help Scout Create Conversation
Creates a new Help Scout conversation.

Actions

Send Twilio SMS
Send a contact a personalized SMS. Capture replies and send follow-up messages based on their contents.

What is Autopilot?

Simple and visual customer journey marketing software you’ll love.

Automate your marketing & grow your business. With Autopilot follow up new leads, nurture existing leads, send messages on every channel and automate your marketing with simple and visual customer journey marketing software. It’s as easy as dragging and dropping Triggers, Actions and Conditions to automate your marketing. Best of all Autopilot integrates and automates the applications you’re already using like Twilio and Help Scout.