Twilio + Help Scout Integration

Use Autopilot to automate and integrate Twilio and Help Scout.

Upcoming

Marketing Automation ideas to integrate Twilio and Help Scout

Help Scout Create Conversation to Send Twilio SMS to Assign Pipedrive Person Owner

Try this free

Help Scout Satisfaction Rating to Send Twilio SMS to Add a Pipedrive Deal

Try this free

Help Scout Create Conversation to AB Split to Send Twilio SMS

Try this free

Help Scout Satisfaction Rating to Send Twilio SMS

Try this free

Help Scout Satisfaction Rating to Send Twilio SMS

Try this free

Help Scout Tag to AB Split

Try this free

Help Scout Tag to Assign Pipedrive Person Owner to Send Twilio SMS

Try this free

Help Scout Create Conversation to Send Delighted NPS Survey

Try this free

Help Scout Create Conversation to AB Split

Try this free

Help Scout Satisfaction Rating to Add a Pipedrive Deal to Send Twilio SMS

Try this free

Help Scout Create Conversation to Send Twilio SMS to Send Delighted NPS Survey

Try this free

Help Scout Satisfaction Rating to Send Twilio SMS

Try this free

Help Scout Create Conversation to Set Salesforce Campaign Member Status to Send Twilio SMS

Try this free

Help Scout Tag to Send Twilio SMS

Try this free

Help Scout Create Conversation to Send Twilio SMS to AB Split

Try this free

Help Scout Tag to Assign Salesforce Lead to Send Twilio SMS

Try this free

Help Scout Create Conversation to Update Field to Send Twilio SMS

Try this free

Help Scout Create Conversation to Send Twilio SMS

Try this free

Help Scout Satisfaction Rating to Send Twilio SMS to Send Delighted NPS Survey

Try this free

Help Scout Create Conversation to Send Twilio SMS

Try this free

Showing 20 of 222 Marketing Automation ideas using Autopilot's Twilio and Help Scout integration.

About Twilio

Create a multi-channel customer journey with personalized SMS messages. Use Autopilot's powerful conversational SMS features to capture replies, automate responses based on those replies (e.g. "yes" or "no") and trigger journeys based on incoming SMS messages (e.g. "subscribe"). There is simply no better way to automate SMS.

About Help Scout

Help Scout makes excellent customer service achievable for companies of all sizes. The Autopilot and Help Scout integration allows you to display customer information directly in Help Scout. Shapes allow you to create new tickets in journeys and trigger new journeys when conversations are tagged.

Create your own marketing automation journey

Using Triggers, Actions and Conditions included in Twilio integration.

Triggers

Twilio SMS Received
Add a contact to a journey when they SMS a keyword (e.g. "subscribe") to a number or messaging service.
Help Scout Tag
Trigger when a new tag is added to a Help Scout conversation.
Help Scout Satisfaction Rating
Triggers when a conversation has a satisfaction rating.
Help Scout Create Conversation
Creates a new Help Scout conversation.

Actions

Send Twilio SMS
Send a contact a personalized SMS. Capture replies and send follow-up messages based on their contents.

What is Autopilot?

Simple and visual customer journey marketing software you’ll love.

Automate your marketing & grow your business. With Autopilot follow up new leads, nurture existing leads, send messages on every channel and automate your marketing with simple and visual customer journey marketing software. It’s as easy as dragging and dropping Triggers, Actions and Conditions to automate your marketing. Best of all Autopilot integrates and automates the applications you’re already using like Twilio and Help Scout.