Twilio + Help Scout + Delighted integration

Use Autopilot to create journeys that use the Twilio, Help Scout and Delighted integrations.

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Marketing Automation ideas to integrate Twilio, Help Scout and Delighted.

Help Scout Create Conversation to Send Twilio SMS to Send Delighted NPS Survey

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Help Scout Create Conversation to Check Delighted NPS Response to Send Twilio SMS

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Help Scout Satisfaction Rating to Check Delighted NPS Response to Send Twilio SMS

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Help Scout Tag to Check Delighted NPS Response to Send Twilio SMS

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Help Scout Satisfaction Rating to Send Delighted NPS Survey to Send Twilio SMS

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Help Scout Satisfaction Rating to Send Twilio SMS to Send Delighted NPS Survey

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Help Scout Tag to Send Delighted NPS Survey to Send Twilio SMS

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Help Scout Create Conversation to Send Delighted NPS Survey to Send Twilio SMS

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Help Scout Tag to Send Twilio SMS to Send Delighted NPS Survey

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Showing 9 journey ideas for Twilio, Help Scout and Delighted

About the Twilio integration

Create a multi-channel customer journey with personalized SMS messages. Use Autopilot's powerful conversational SMS features to capture replies, automate responses based on those replies (e.g. "yes" or "no") and trigger journeys based on incoming SMS messages (e.g. "subscribe"). There is simply no better way to automate SMS.

About the Help Scout integration

Help Scout makes excellent customer service achievable for companies of all sizes. The Autopilot and Help Scout integration allows you to display customer information directly in Help Scout. Shapes allow you to create new tickets in journeys and trigger new journeys when conversations are tagged.

About the Delighted integration

With Delighted send NPS surveys and automate follow up to promoters and detractors. Delighted is the easiest and most beautiful way to measure customer happiness. Are your customers delighted? The fastest and easiest way to gather actionable feedback from your customers. Delighted uses the Net Promoter System® to gather real feedback from your customers – in minutes not weeks. No technical knowledge required.

Create your own marketing automation journey

Using Triggers, Actions and Conditions included in the Twilio integration, Help Scout integration and the Delighted integration.

Journey Triggers

Twilio SMS Received
Add a contact to a journey when they SMS a keyword (e.g. "subscribe") to a number or messaging service.
Help Scout Tag
Trigger when a new tag is added to a Help Scout conversation.
Help Scout Satisfaction Rating
Triggers when a conversation has a satisfaction rating.
Help Scout Create Conversation
Creates a new Help Scout conversation.
Delighted NPS Response
Trigger a journey based on an NPS Response grouped by Promoter, Passive or Detractor.

Conditions

Check Delighted NPS Response
Check the previous NPS response of the contact in the journey.

Journey Actions

Send Twilio SMS
Send a contact a personalized SMS. Capture replies and send follow-up messages based on their contents.
Send Delighted NPS Survey
Send an NPS survey via Delighted to the contact in the journey.

What is Autopilot?

Simple and visual customer journey marketing software you’ll love.

Automate your marketing & grow your business. With Autopilot follow up new leads, nurture existing leads, send messages on every channel and automate your marketing with simple and visual customer journey marketing software. It’s as easy as dragging and dropping Triggers, Actions and Conditions to automate your marketing. Best of all Autopilot integrates and automates the applications you’re already using like Twilio, Help Scout and Delighted.